Caesars Entertainment
Guest Service Representative - Silver Legacy (Reno)
Caesars Entertainment, Reno, Nevada, United States, 89550
Starting pay: $16.00 USD
Job Summary Responsible for assisting guests with all aspects of hotel billing, billing requests, general information, and running all required reports. Also responsible for answering front desk incoming, administrative calls, and guest lines.
Essential Duties and Responsibilities
Runs referral/denial reports, leaves messages at appropriate rooms
Distributes a list of rooms with outstanding balances to the Manager on Duty (MOD)
Answers incoming calls within three rings and performs callbacks
Responsible for Non-Zero reports
Applies guest charges or comps to reservations and follows up with hosts to ensure guest services
Responsible for mail and fax distribution to the department
Responsible for the completion of all applicable credit card authorizations
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Handles all billing disputes for the guest, businesses, account tracking, posting credit cards and credit card refunds
Works with sales and group sales to make sure all billing inquiries are handled
Acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned
Knowledge, Skills, and Abilities
Excellent communication skills with the ability to read, write and communicate verbally in English
Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
Ability to understand and comply with all company and departmental rules, regulations, policies and procedures
Ability to establish and maintain effective working relationships with staff and guests.
High School diploma or equivalent
Physical Demands and Work Environment
Work is performed in an office environment
Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated
Contact with staff and guests is necessary
Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
Ability to move freely and easily
Requires constant sitting and standing
Communication via use of telephone
Frequent use of office equipment, such as computer, fax, calculator, and multi-line phone system
Reaching up to 24 inches
Ability to distinguish letters, numbers and symbols
Hand/eye coordination and normal vision range with absence of color blindness
Guest Service (Internal/External) Standards Employee is required to meet and deliver our core values, service standards, and family style service.
Performance Requirements Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals' religious beliefs or practices.
As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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Job Summary Responsible for assisting guests with all aspects of hotel billing, billing requests, general information, and running all required reports. Also responsible for answering front desk incoming, administrative calls, and guest lines.
Essential Duties and Responsibilities
Runs referral/denial reports, leaves messages at appropriate rooms
Distributes a list of rooms with outstanding balances to the Manager on Duty (MOD)
Answers incoming calls within three rings and performs callbacks
Responsible for Non-Zero reports
Applies guest charges or comps to reservations and follows up with hosts to ensure guest services
Responsible for mail and fax distribution to the department
Responsible for the completion of all applicable credit card authorizations
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Handles all billing disputes for the guest, businesses, account tracking, posting credit cards and credit card refunds
Works with sales and group sales to make sure all billing inquiries are handled
Acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned
Knowledge, Skills, and Abilities
Excellent communication skills with the ability to read, write and communicate verbally in English
Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
Ability to understand and comply with all company and departmental rules, regulations, policies and procedures
Ability to establish and maintain effective working relationships with staff and guests.
High School diploma or equivalent
Physical Demands and Work Environment
Work is performed in an office environment
Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated
Contact with staff and guests is necessary
Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
Ability to move freely and easily
Requires constant sitting and standing
Communication via use of telephone
Frequent use of office equipment, such as computer, fax, calculator, and multi-line phone system
Reaching up to 24 inches
Ability to distinguish letters, numbers and symbols
Hand/eye coordination and normal vision range with absence of color blindness
Guest Service (Internal/External) Standards Employee is required to meet and deliver our core values, service standards, and family style service.
Performance Requirements Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals' religious beliefs or practices.
As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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