H&M Sales Advisor - Golden Triangle

About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to provide customers with relevant information for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team Fashion and Trend Awareness Stay up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team and Development Share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn and develop with colleagues Participate in onboarding, introductions and trainings relevant for role and development Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practice Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation and maintenance of attractive merchandise displays and clear stories according to visual and commercial guidelines Maintain good stock levels with replenishment routines on the sales floor Follow in-store omni services and tools (Instore Care App, Click & Collect, Smart Store, etc.) Assist with opening and closing of the store Adhere to health and safety guidelines and legal requirements applicable to the role Qualifications Who You Are Passionate about fashion and what we create in-store Motivated to provide customers with a great experience Communicative, creative, curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic, collaborative environment Experience in customer service in fashion, retail or other service-related industries Why You\'ll Love Working at H&M Diverse backgrounds are valued Values-driven organization guided by seven values Access to Colleague Resource Groups for community and networking Inclusive company where you can be yourself at work Global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and a community day Employee discount at H&M, Other Stories, and COS Additional Information Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $12.00 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company\'s discretion. H&M assesses posted compensation as accurate for the role and location at the time of posting. It may be modified in the future. Benefits: We offer attractive benefits with development opportunities. Staff discount at all H&M Group brands in stores and online. Local markets offer additional perks. See company materials for details.

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