T-Mobile
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment where technology innovations, customer needs and the Retail experience are continuously evolving. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions to them. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, recommending wireless solutions and onboarding that helps customers self-serve and utilize the T-Mobile app. Complete training on the in-store experience, products, processes, systems, and resources. Review personal results, current promotions, and updates to stay customer ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. This includes handling keys to kiosk cabinets, securing assets, and reporting lost keys or assets to the manager. Be customer-obsessed: be personable, engaging, and able to connect with customers, build rapport and trust, and exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education
High School Diploma/GED (Required) Work Experience
6 months of customer service and/or sales experience; Retail environment preferred (Required) Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience and performance goals (Required). Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers (Required). Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position: No Compensation
Hourly Base Pay: $20.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After completion, promotion to Mobile Expert and eligibility for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits and Equal Opportunity
At T-Mobile, our benefits exemplify the spirit of One Team, Together. Benefits include medical, dental and vision insurance, FSA, 401(k), employee stock grants, employee stock purchase plan, PTO and holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, coaching, disability coverage, and voluntary life and other voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter programs. To learn about T-Mobile’s benefits, check out www.t-mobilebenefits.com. Never stop growing! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected status. If accommodation is needed during application or interview, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment where technology innovations, customer needs and the Retail experience are continuously evolving. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions to them. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, recommending wireless solutions and onboarding that helps customers self-serve and utilize the T-Mobile app. Complete training on the in-store experience, products, processes, systems, and resources. Review personal results, current promotions, and updates to stay customer ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. This includes handling keys to kiosk cabinets, securing assets, and reporting lost keys or assets to the manager. Be customer-obsessed: be personable, engaging, and able to connect with customers, build rapport and trust, and exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education
High School Diploma/GED (Required) Work Experience
6 months of customer service and/or sales experience; Retail environment preferred (Required) Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience and performance goals (Required). Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers (Required). Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position: No Compensation
Hourly Base Pay: $20.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After completion, promotion to Mobile Expert and eligibility for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits and Equal Opportunity
At T-Mobile, our benefits exemplify the spirit of One Team, Together. Benefits include medical, dental and vision insurance, FSA, 401(k), employee stock grants, employee stock purchase plan, PTO and holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, coaching, disability coverage, and voluntary life and other voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter programs. To learn about T-Mobile’s benefits, check out www.t-mobilebenefits.com. Never stop growing! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected status. If accommodation is needed during application or interview, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
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