T-MOBILE USA, Inc.
Mobile Associate Store-in-Store, Retail Sales
T-MOBILE USA, Inc., Milwaukee, Wisconsin, United States, 53244
Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers use the T-Mobile app.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions and updates. Continuously improve skills to provide the best possible experience. Partner with nearby store locations to onboard customers, practice skills, share knowledge and perform opening/closing procedures. Carry keys to kiosk cabinets and lock assets; report lost keys or assets to manager.
Customer obsessed. Passionate, friendly, engaging. Build rapport, trust, loyalty. Exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, build relationships. Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customer experience from account set up to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
Minimum 6 months of customer service and/or sales experience; retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with desire to connect and have fun. Balance customer experience and performance goals. (Required)
Team Building: Willingness to work alongside peers and store leaders, learn and share best practices, and provide resolutions to issues. (Required)
Retail Sales: Competitive drive and confidence in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No.
DOT Regulated
DOT Regulated Position: No
Safety Sensitive Position: No
Hourly Base Pay Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completion, promote to Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees guaranteed to earn $20/hour inclusive of base pay and incentives. As all owners, every employee eligible for an Annual Stock Grant.
Benefits Benefits include medical, dental, vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and commuter and transit programs. Learn about T-Mobile’s benefits at www.t-mobilebenefits.com.
Career Growth Never stop growing! As part of the T-Mobile team, you know the Un-carrier has more of a jungle gym of possibilities. We love helping employees grow in their careers. By applying for this opportunity, you live our values while investing in your career growth. You’re unstoppable!
Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers use the T-Mobile app.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions and updates. Continuously improve skills to provide the best possible experience. Partner with nearby store locations to onboard customers, practice skills, share knowledge and perform opening/closing procedures. Carry keys to kiosk cabinets and lock assets; report lost keys or assets to manager.
Customer obsessed. Passionate, friendly, engaging. Build rapport, trust, loyalty. Exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, build relationships. Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customer experience from account set up to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
Minimum 6 months of customer service and/or sales experience; retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with desire to connect and have fun. Balance customer experience and performance goals. (Required)
Team Building: Willingness to work alongside peers and store leaders, learn and share best practices, and provide resolutions to issues. (Required)
Retail Sales: Competitive drive and confidence in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No.
DOT Regulated
DOT Regulated Position: No
Safety Sensitive Position: No
Hourly Base Pay Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completion, promote to Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees guaranteed to earn $20/hour inclusive of base pay and incentives. As all owners, every employee eligible for an Annual Stock Grant.
Benefits Benefits include medical, dental, vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and commuter and transit programs. Learn about T-Mobile’s benefits at www.t-mobilebenefits.com.
Career Growth Never stop growing! As part of the T-Mobile team, you know the Un-carrier has more of a jungle gym of possibilities. We love helping employees grow in their careers. By applying for this opportunity, you live our values while investing in your career growth. You’re unstoppable!
Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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