GameStop
Overview
Full Time Assistant Store Manager (Store 0950). Base pay range: $14.75/hr - $18.75/hr. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into HR system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, and ethical responsibilities. Schedule store associates, supervise staffing levels to achieve optimal guest service, and ensure best-in-class guest service is consistently provided. Approve payroll, manage time off requests, and verify timely payment for all store associates. Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per guidelines; maintain proper working order of store fixtures and equipment. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices; communicate any concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals; complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and ensure products are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily business transaction totals; ensure closeout paperwork and bank deposits are completed accurately and on schedule. Verify shipments for discrepancies and conduct inventories; communicate discrepancies to management. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists on boxes. Maintain safety awareness; report injuries promptly per guidelines. Assist in maintaining store records/files; ensure manuals are up to date. Supervise and delegate tasks in the absence of the Store Manager. Adhere to GameStop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills; English proficiency; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and adapt to change. Work independently and as part of a team; meet performance expectations. Operate POS system; basic mathematics and sorting skills. Complete required paperwork properly; follow written, oral, or diagram instructions. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Be reliable, trustworthy, and maintain good judgment. Able to work alone and stand/move for long periods; physically able to lift up to 30 lbs. Military base locations: onboarding understanding of ranks and insignia where applicable. EEO Statement: GameStop is an equal employment opportunity employer and provides reasonable accommodations consistent with applicable law. Employment and Benefits
Employment type: Full-time. Benefits: eligible to participate in incentive programs, 401(k), paid time off, dental, vision, health insurance; may be eligible for bonus and/or other incentives.
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Full Time Assistant Store Manager (Store 0950). Base pay range: $14.75/hr - $18.75/hr. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into HR system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, and ethical responsibilities. Schedule store associates, supervise staffing levels to achieve optimal guest service, and ensure best-in-class guest service is consistently provided. Approve payroll, manage time off requests, and verify timely payment for all store associates. Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per guidelines; maintain proper working order of store fixtures and equipment. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices; communicate any concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals; complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and ensure products are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily business transaction totals; ensure closeout paperwork and bank deposits are completed accurately and on schedule. Verify shipments for discrepancies and conduct inventories; communicate discrepancies to management. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists on boxes. Maintain safety awareness; report injuries promptly per guidelines. Assist in maintaining store records/files; ensure manuals are up to date. Supervise and delegate tasks in the absence of the Store Manager. Adhere to GameStop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills; English proficiency; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and adapt to change. Work independently and as part of a team; meet performance expectations. Operate POS system; basic mathematics and sorting skills. Complete required paperwork properly; follow written, oral, or diagram instructions. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Be reliable, trustworthy, and maintain good judgment. Able to work alone and stand/move for long periods; physically able to lift up to 30 lbs. Military base locations: onboarding understanding of ranks and insignia where applicable. EEO Statement: GameStop is an equal employment opportunity employer and provides reasonable accommodations consistent with applicable law. Employment and Benefits
Employment type: Full-time. Benefits: eligible to participate in incentive programs, 401(k), paid time off, dental, vision, health insurance; may be eligible for bonus and/or other incentives.
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