GameStop
Overview
Full Time Assistant Store Manager (Store 4667) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point‑of‑Sale (POS) system; handle transactions with correct changes, provide receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies and guidelines. Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with guest service expectations. Provide recognition and feedback to all store associates; input written feedback into the Workday/HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics. Schedule store associates to follow scheduling guidelines; supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify pay for time worked. Maintain store areas, restrooms, cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals; complete required administrative duties. Conduct store inventory counts, stock/restock merchandise, and move products to the front of the store to keep inventory represented and organized. Count, balance, and reconcile daily transactions; manage closeout paperwork and cash as required. Verify shipments for discrepancies; conduct inventories and communicate issues to management. Process defectives/recalls and stock pulls promptly with proper labeling and packing. Maintain awareness of associate and guest safety; report injuries per guidelines. Assist in maintaining store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and manage multiple tasks. Work independently and as part of a team; meet performance expectations. Operate POS system and perform basic mathematics and alphabetizing. Complete required paperwork accurately and follow instructions; work a flexible schedule including nights, weekends, and some holidays (minimum 3 days/week). Remain reliable, trustworthy, and able to work under pressure while maintaining guest interactions. Ability to stand, move, lift up to 30 lbs, and perform physical duties as needed. Onboarding knowledge or ability to acquire a working understanding of military ranks for stores located on military bases (where applicable). Job descriptions are subject to change based on business needs; GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics. Reasonable accommodations are provided in accordance with applicable laws. Pay: $18.25 - $22.25 Employment type
Full-time Seniority level
Mid-Senior level Job function
Sales and Business Development Industries
Retail
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Full Time Assistant Store Manager (Store 4667) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point‑of‑Sale (POS) system; handle transactions with correct changes, provide receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies and guidelines. Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with guest service expectations. Provide recognition and feedback to all store associates; input written feedback into the Workday/HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics. Schedule store associates to follow scheduling guidelines; supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify pay for time worked. Maintain store areas, restrooms, cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals; complete required administrative duties. Conduct store inventory counts, stock/restock merchandise, and move products to the front of the store to keep inventory represented and organized. Count, balance, and reconcile daily transactions; manage closeout paperwork and cash as required. Verify shipments for discrepancies; conduct inventories and communicate issues to management. Process defectives/recalls and stock pulls promptly with proper labeling and packing. Maintain awareness of associate and guest safety; report injuries per guidelines. Assist in maintaining store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and manage multiple tasks. Work independently and as part of a team; meet performance expectations. Operate POS system and perform basic mathematics and alphabetizing. Complete required paperwork accurately and follow instructions; work a flexible schedule including nights, weekends, and some holidays (minimum 3 days/week). Remain reliable, trustworthy, and able to work under pressure while maintaining guest interactions. Ability to stand, move, lift up to 30 lbs, and perform physical duties as needed. Onboarding knowledge or ability to acquire a working understanding of military ranks for stores located on military bases (where applicable). Job descriptions are subject to change based on business needs; GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics. Reasonable accommodations are provided in accordance with applicable laws. Pay: $18.25 - $22.25 Employment type
Full-time Seniority level
Mid-Senior level Job function
Sales and Business Development Industries
Retail
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