GameStop
Full Time Assistant Store Manager (Store 5572)
GameStop, Kingman, Arizona, United States, 86401
Overview
Full Time Assistant Store Manager (Store 5572) At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) system; provide correct change, receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, such as new title reservations, trade-ins, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training them on company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback for each associate into Workday / HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates to follow guidelines, manage breaks and meals, supervise staffing levels, and maintain best-in-class guest service. Approve payroll, manage paid time off, and verify compensation for time worked. Maintain store cleanliness, organization, and merchandising per company guidelines; ensure equipment is in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits as required. Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to management. Process defectives/recalls and stock pulls with proper labeling and packing lists. Maintain guest and associate safety; report injuries promptly per guidelines. Assist in maintaining store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all store policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work in a fast-paced, changing environment; work independently or as part of a team. Meet performance expectations, including attendance, safety, and respectful workplace standards. Operate the POS system; basic mathematics and alphabetical skills. Carry out instructions and complete required paperwork properly. Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability. Handle pressure constructively; be a problem solver and reliable. Able to work alone; stand/move for extended periods and lift up to 30 lbs. Benefits & Compensation
Benefits: Full-time store positions may participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonuses or other incentives may apply. Compensation: $17.45 - $21.45
#J-18808-Ljbffr
Full Time Assistant Store Manager (Store 5572) At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) system; provide correct change, receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, such as new title reservations, trade-ins, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training them on company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback for each associate into Workday / HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates to follow guidelines, manage breaks and meals, supervise staffing levels, and maintain best-in-class guest service. Approve payroll, manage paid time off, and verify compensation for time worked. Maintain store cleanliness, organization, and merchandising per company guidelines; ensure equipment is in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits as required. Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to management. Process defectives/recalls and stock pulls with proper labeling and packing lists. Maintain guest and associate safety; report injuries promptly per guidelines. Assist in maintaining store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all store policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work in a fast-paced, changing environment; work independently or as part of a team. Meet performance expectations, including attendance, safety, and respectful workplace standards. Operate the POS system; basic mathematics and alphabetical skills. Carry out instructions and complete required paperwork properly. Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability. Handle pressure constructively; be a problem solver and reliable. Able to work alone; stand/move for extended periods and lift up to 30 lbs. Benefits & Compensation
Benefits: Full-time store positions may participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonuses or other incentives may apply. Compensation: $17.45 - $21.45
#J-18808-Ljbffr