Giti Tire USA
Inside Sales Manager - Charlotte, NC
Giti Tire USA, Charlotte, North Carolina, United States, 28245
Company Overview:
Giti Tire USA is a globally recognized tire brand committed to quality, innovation, and performance. We are seeking a highly organized and detail-oriented Sales and Marketing Coordinator to join our dynamic team. This role plays a vital part in supporting the day-to-day operations of the Marketing and Sales departments, ensuring programs and initiatives run smoothly, while providing valuable insights for business planning and execution.
Basic Function
Develop and lead the Inside Sales Team to ensure that existing customers receive professional and world-class service. Support the acquisition of new business and potential customers. Responsible for continuous process improvement. Develop, implement, and refine policies and procedures for the department. The qualified individual is expected to recommend changes to products or services to fulfill customer needs. To perform this job successfully, an individual shall be familiar with a variety of the field's concepts, practices, and procedures. This position relies on experience and judgment to plan, execute, and accomplish goals. He/she shall be responsible for overseeing all functions of Inside Sales.
Essential Duties & Responsibilities
Support Sales and Marketing in maintaining existing business and acquiring new business and potential customers/dealers.
Assist in product and program launches to customers/dealers.
Respond to consumer/end-user inquiries and commercial claims timely and accurately.
Handle all customer/dealer-related inquiries and serve as a liaison to other departments to ensure all customers receive the best service every time.
Manage customer orders through coordination with the team, sales & marketing, other departments, and/or suppliers to ensure timely acknowledgment and processing of orders, fulfillment, delivery, POS, marketing collaterals, etc.
Troubleshoot customer and order-related issues with the team, customers, sales & marketing team, other departments, and/or suppliers, including order/fulfillment accuracy, delays, product substitutions, long lead times, production constraints, etc.
Prepare and analyze various reports, including sales/promotions trend reports, customer/dealer account reports, team performance reports, sales vs. targets, supplier fulfillment, on-time delivery, etc. Establish new reports as required and identify key issues for management to address.
Monitor and update key customers’ contractual terms as required, informing account managers and management of any issues.
Gather market and competitive information pertinent to sales and marketing strategies.
Maintain strong communication channels between Inside Sales, customers, other departments, and suppliers.
Identify, develop, monitor, and improve operational KPIs for the Inside Sales team.
Train and develop the customer service/inside sales team to enhance their performance and service quality.
Conduct employee performance evaluations and manage departmental expenditures within budget.
Participate in meetings and training sessions as required.
Perform other duties as assigned.
Qualifications:
Bachelor's degree (or equivalent) in Business Administration, Marketing, or related field.
Minimum of five years of customer service and/or sales management experience in the industry.
Knowledge of the tire industry is a plus but not required.
Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Experience in call center implementation and operation is desired.
Hands-on experience with automated business systems such as SAP, Oracle eBiz, or similar.
Strong organizational and multitasking skills.
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Basic Function
Develop and lead the Inside Sales Team to ensure that existing customers receive professional and world-class service. Support the acquisition of new business and potential customers. Responsible for continuous process improvement. Develop, implement, and refine policies and procedures for the department. The qualified individual is expected to recommend changes to products or services to fulfill customer needs. To perform this job successfully, an individual shall be familiar with a variety of the field's concepts, practices, and procedures. This position relies on experience and judgment to plan, execute, and accomplish goals. He/she shall be responsible for overseeing all functions of Inside Sales.
Essential Duties & Responsibilities
Support Sales and Marketing in maintaining existing business and acquiring new business and potential customers/dealers.
Assist in product and program launches to customers/dealers.
Respond to consumer/end-user inquiries and commercial claims timely and accurately.
Handle all customer/dealer-related inquiries and serve as a liaison to other departments to ensure all customers receive the best service every time.
Manage customer orders through coordination with the team, sales & marketing, other departments, and/or suppliers to ensure timely acknowledgment and processing of orders, fulfillment, delivery, POS, marketing collaterals, etc.
Troubleshoot customer and order-related issues with the team, customers, sales & marketing team, other departments, and/or suppliers, including order/fulfillment accuracy, delays, product substitutions, long lead times, production constraints, etc.
Prepare and analyze various reports, including sales/promotions trend reports, customer/dealer account reports, team performance reports, sales vs. targets, supplier fulfillment, on-time delivery, etc. Establish new reports as required and identify key issues for management to address.
Monitor and update key customers’ contractual terms as required, informing account managers and management of any issues.
Gather market and competitive information pertinent to sales and marketing strategies.
Maintain strong communication channels between Inside Sales, customers, other departments, and suppliers.
Identify, develop, monitor, and improve operational KPIs for the Inside Sales team.
Train and develop the customer service/inside sales team to enhance their performance and service quality.
Conduct employee performance evaluations and manage departmental expenditures within budget.
Participate in meetings and training sessions as required.
Perform other duties as assigned.
Qualifications:
Bachelor's degree (or equivalent) in Business Administration, Marketing, or related field.
Minimum of five years of customer service and/or sales management experience in the industry.
Knowledge of the tire industry is a plus but not required.
Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Experience in call center implementation and operation is desired.
Hands-on experience with automated business systems such as SAP, Oracle eBiz, or similar.
Strong organizational and multitasking skills.
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