Ferrero International S.A.
Assistant Key Account Manager
Ferrero International S.A., Bentonville, Arkansas, United States, 72712
**Assistant Key Account Manager****Job Location: Hong Kong**Hong Kong**Company description****Diversity Statement**Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.****About the Role:****New incumbent will be responsible to build a mutually profitable and sustainable relationships with key account customers in a professional manner and to achieve company objectives. ****Main Responsibilities:******BUSINESS DEVELOPMENT**
• Optimize the achievement of volume, sales revenue, distribution, pricing, and product freshness targets through managing the performance of assigned key account.
• Prepare annual and medium-term budget by customers in accordance with guidelines on brand strategies.
• Develop strategic plan for new product launch with the channel management concept.
Product Cost management as per company targets**BRAND MANAGEMENT**• Create awareness and demand for Ferrero & Biscuits brands by working closely with Trade Marketing and Brand Team on the development of program details to ensure accurate interpretation of brand strategies and application.
• In close coordination with the Trade Marketing Manager, conduct detailed analysis of market intelligence to help shape Ferrero & Biscuits strategies**KEY ACCOUNT MANAGEMENT**• Develop a strategic Customer Plan with objectives, strategies and plans to meet the Company and Customer needs.
• Manage negotiation of trading terms with the concept of pay for performance.
• Plan, propose, implement, evaluate, and feedback all the sales and promotion activities with regular updates to internal.
• In touch with the retail reality at store level.
• Regular business review with customers to share new plans, evaluate the performance, identify opportunities, and provide recommendation for improvement.
• Build and strengthen the relationship with key account customers to enhance customer satisfaction.
• Provide solutions to management when facing challenges and manage conflicts**OPERATION EFFICIENCY**• Ensure operational efficiency by working closely with internal parties and customers on the work systems and procedures for ordering, delivery, and invoicing and participating in relevant projects and assignments.
• Planning and booking to reserve reasonable lead-time for each party to ensure smooth operation and avoid missing opportunity.
• Support inventory control and keep product freshness with high standard of forecasting accuracy.
• Communicate with key chains Operations and Supply Chain teams to facilitate compliance at store level.
• Maintain a sound record for budget control and verification.
• Ensure compliance in daily operations according to company guidelines
****Who we are looking for:****• Graduate in related discipline
• Minimum 4-7 years of relevant work experience
• Solid Key Account experience in FMCG preferred
• Strong problem-solving & interpersonal skills
• Attention to details, good numeric sense
• Presentation & negotiation skills
• Self-motivated, eager to learn, proactive, outgoing and open to change
• Proficient in MS office applications
• Solid language skills in English & Cantonese, Mandarin a plus****How to be successful in the role and at Ferrero:****Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. Requisition ID
59197
Job function
Sales
Country
Hong Kong
City
Hong Kong
**Sharethis job****Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.If you wish to contact the website’s owner please use the website's form**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:- **Screen-reader optimization:** we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.
Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.
- **Keyboard navigation optimization:** The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.
Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the #J-18808-Ljbffr
• Optimize the achievement of volume, sales revenue, distribution, pricing, and product freshness targets through managing the performance of assigned key account.
• Prepare annual and medium-term budget by customers in accordance with guidelines on brand strategies.
• Develop strategic plan for new product launch with the channel management concept.
Product Cost management as per company targets**BRAND MANAGEMENT**• Create awareness and demand for Ferrero & Biscuits brands by working closely with Trade Marketing and Brand Team on the development of program details to ensure accurate interpretation of brand strategies and application.
• In close coordination with the Trade Marketing Manager, conduct detailed analysis of market intelligence to help shape Ferrero & Biscuits strategies**KEY ACCOUNT MANAGEMENT**• Develop a strategic Customer Plan with objectives, strategies and plans to meet the Company and Customer needs.
• Manage negotiation of trading terms with the concept of pay for performance.
• Plan, propose, implement, evaluate, and feedback all the sales and promotion activities with regular updates to internal.
• In touch with the retail reality at store level.
• Regular business review with customers to share new plans, evaluate the performance, identify opportunities, and provide recommendation for improvement.
• Build and strengthen the relationship with key account customers to enhance customer satisfaction.
• Provide solutions to management when facing challenges and manage conflicts**OPERATION EFFICIENCY**• Ensure operational efficiency by working closely with internal parties and customers on the work systems and procedures for ordering, delivery, and invoicing and participating in relevant projects and assignments.
• Planning and booking to reserve reasonable lead-time for each party to ensure smooth operation and avoid missing opportunity.
• Support inventory control and keep product freshness with high standard of forecasting accuracy.
• Communicate with key chains Operations and Supply Chain teams to facilitate compliance at store level.
• Maintain a sound record for budget control and verification.
• Ensure compliance in daily operations according to company guidelines
****Who we are looking for:****• Graduate in related discipline
• Minimum 4-7 years of relevant work experience
• Solid Key Account experience in FMCG preferred
• Strong problem-solving & interpersonal skills
• Attention to details, good numeric sense
• Presentation & negotiation skills
• Self-motivated, eager to learn, proactive, outgoing and open to change
• Proficient in MS office applications
• Solid language skills in English & Cantonese, Mandarin a plus****How to be successful in the role and at Ferrero:****Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. Requisition ID
59197
Job function
Sales
Country
Hong Kong
City
Hong Kong
**Sharethis job****Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.If you wish to contact the website’s owner please use the website's form**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:- **Screen-reader optimization:** we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.
Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.
- **Keyboard navigation optimization:** The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.
Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the #J-18808-Ljbffr