Pyramid Global Hospitality
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Guest Services Supervisor
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Pyramid Global Hospitality About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Property
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Location Description
At the DoubleTree Hotel by Hilton Denver we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. Overview
Elevate Your Career by joining the DoubleTree Denver Family! At the
DoubleTree by Hilton Denver
we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. We Offer All Of Our Employees The Following Benefits
Highly competitive wages Free Parking Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels 401K Plan with Employer Match Additionally, We Offer Our Full-time Employees The Following Benefits
Paid Time Off (PTO) Unlimited Paid Time Off (PTO) rollover Paid Time Off (PTO) cash out options Comprehensive employee benefit/insurance programs Company paid life and AD&D insurance Tuition reimbursement Paid Time Off with unlimited PTO rollover and PTO cash out options 7 Paid Holidays Free Ecopass/RTD Pass If you have a genuine passion for hospitality, come and join our team. The
DoubleTree by Hilton Denver
is a premier destination for both business and leisure travelers. Our hotel offers world-class accommodations and meeting facilities, all backed by the exceptional service that defines the Hilton brand. Your Role
Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Supervise daily shift process ensuring all team members adhere to standard operating procedures Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation Maintain the Sundries shop, keeping up with inventory and ordering as necessary Training all new Guest Services Agents to provide exceptional customer service Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain house bank Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed Qualifications Previous hotel experience required. Previous Leadership Experience Preferred. Previous experience with Hilton brands and systems strongly preferred. Must be able to work a flexible schedule, including both am/pm shifts, weekends and holidays. Compensation Range The compensation for this position is $22.00/Hr. - $22.00/Hr. based on qualifications and experience. The
DoubleTree by Hilton Denver
is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA. This position will remain open until filled.
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Guest Services Supervisor
role at
Pyramid Global Hospitality About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Property
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Location Description
At the DoubleTree Hotel by Hilton Denver we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. Overview
Elevate Your Career by joining the DoubleTree Denver Family! At the
DoubleTree by Hilton Denver
we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. We Offer All Of Our Employees The Following Benefits
Highly competitive wages Free Parking Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels 401K Plan with Employer Match Additionally, We Offer Our Full-time Employees The Following Benefits
Paid Time Off (PTO) Unlimited Paid Time Off (PTO) rollover Paid Time Off (PTO) cash out options Comprehensive employee benefit/insurance programs Company paid life and AD&D insurance Tuition reimbursement Paid Time Off with unlimited PTO rollover and PTO cash out options 7 Paid Holidays Free Ecopass/RTD Pass If you have a genuine passion for hospitality, come and join our team. The
DoubleTree by Hilton Denver
is a premier destination for both business and leisure travelers. Our hotel offers world-class accommodations and meeting facilities, all backed by the exceptional service that defines the Hilton brand. Your Role
Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Supervise daily shift process ensuring all team members adhere to standard operating procedures Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation Maintain the Sundries shop, keeping up with inventory and ordering as necessary Training all new Guest Services Agents to provide exceptional customer service Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain house bank Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed Qualifications Previous hotel experience required. Previous Leadership Experience Preferred. Previous experience with Hilton brands and systems strongly preferred. Must be able to work a flexible schedule, including both am/pm shifts, weekends and holidays. Compensation Range The compensation for this position is $22.00/Hr. - $22.00/Hr. based on qualifications and experience. The
DoubleTree by Hilton Denver
is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA. This position will remain open until filled.
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