Principal Financial Group
ESOP - Client Service Manager 2
Principal Financial Group, Des Moines, Iowa, United States, 50319
Overview
As an
ESOP Client Service Manager 2
on our Employee Stock Ownership Plan (ESOP) Administration team, you’ll establish and maintain effective relationships with ESOP clients to ensure growth, profitability, and retention in retirement services by providing high quality, efficient and prompt service. You will partner with retirement plan service representatives and client advisors to enhance relationships between customer and company while independently managing and coordinating all aspects of a multi-process service offering for a designated group of clients. Responsibilities
Perform accurate recordkeeping of client reporting and processing, owning the complete process, analyzing client source data, interpreting individual custom plan documents, preparing employee status and plan level trust/financial reports, processing complex allocation transactions, and producing final client and custom participant statements. Identify and perform all compliance testing and analysis, detailed distribution and diversification policies and processing, plan termination and de-conversion, legislation and technical knowledge, and develop extensive working knowledge of various operating systems and other proprietary applications. Lead and coordinate the ESOP annual process with internal and external partners, documenting plan components to ensure accurate recordkeeping. Build and maintain relationships with internal business partners, clients, and outside advisors. Participate and/or conduct client visits to handle administrative issues and proposals. Maintain or exceed profitability goals by invoicing accurately and timely, monitoring accounts receivable, reviewing client fee schedules, and meeting productivity and quality goals. Communicate with clients proactively to assist with questions, plan complexity discussions, education, participant data, and plan administration procedures. Promote team development through shared knowledge and information with team members and provide technical assistance to other internal roles on procedures and task-related problems. Perform other job-related duties or special projects as required. Who You Are
Bachelor's degree or equivalent experience. (Accounting or Finance preferred) 6+ years related business experience. Previous ESOP experience is required. Strong accounting, numerical critical thinking, analytical, and technical skills. Strong communication skills, including problem-solving and persuasion/negotiation skills. Extensive knowledge and understanding of plan and contract documents, accounting and record-keeping systems, manuals, procedures and company products and services, and proficiency with PC applications including Excel. Open to occasional overnight travel (1-3 times per year) to participate in customer meetings and industry conferences as necessary. Ability to balance working independently with working in a team environment to meet customer needs and achieve overall goals. Salary Range Information
Salary ranges reflect targeted base salaries. Non-sales positions may participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may exceed base salary depending on individual performance. Actual compensation will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Other Details
Salary Range
(Non-Exempt expressed as hourly; Exempt expressed as yearly): $81,900 - $147,600 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible
Yes Work Environments This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to determine the best option based on several factors. Work Authorization/Sponsorship We are not considering candidates who need immigration sponsorship now or in the future for this role. This includes, but is not limited to, students on F1-OPT, F1-CPT, J-1. For additional information about work authorization, please refer to the provided links in the original posting. Investment Code of Ethics A Code of Ethics applies to Personal and Business conduct and personal trading activities for you and members of your household; these requirements may also apply to other positions across the organization. Experience Principal Principal values diverse experiences and talents. We offer comprehensive benefits and support to protect well-being. Check our careers site to learn more about our purpose, values and benefits. Equal Opportunity Principal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date; if posted again, applications may be accepted for at least 1 full day following the Most Recently Posted Date. Please submit promptly as there is no guarantee the posting will remain available. Original Posting Date 10/3/2025 Most Recently Posted Date 10/3/2025 Additional
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As an
ESOP Client Service Manager 2
on our Employee Stock Ownership Plan (ESOP) Administration team, you’ll establish and maintain effective relationships with ESOP clients to ensure growth, profitability, and retention in retirement services by providing high quality, efficient and prompt service. You will partner with retirement plan service representatives and client advisors to enhance relationships between customer and company while independently managing and coordinating all aspects of a multi-process service offering for a designated group of clients. Responsibilities
Perform accurate recordkeeping of client reporting and processing, owning the complete process, analyzing client source data, interpreting individual custom plan documents, preparing employee status and plan level trust/financial reports, processing complex allocation transactions, and producing final client and custom participant statements. Identify and perform all compliance testing and analysis, detailed distribution and diversification policies and processing, plan termination and de-conversion, legislation and technical knowledge, and develop extensive working knowledge of various operating systems and other proprietary applications. Lead and coordinate the ESOP annual process with internal and external partners, documenting plan components to ensure accurate recordkeeping. Build and maintain relationships with internal business partners, clients, and outside advisors. Participate and/or conduct client visits to handle administrative issues and proposals. Maintain or exceed profitability goals by invoicing accurately and timely, monitoring accounts receivable, reviewing client fee schedules, and meeting productivity and quality goals. Communicate with clients proactively to assist with questions, plan complexity discussions, education, participant data, and plan administration procedures. Promote team development through shared knowledge and information with team members and provide technical assistance to other internal roles on procedures and task-related problems. Perform other job-related duties or special projects as required. Who You Are
Bachelor's degree or equivalent experience. (Accounting or Finance preferred) 6+ years related business experience. Previous ESOP experience is required. Strong accounting, numerical critical thinking, analytical, and technical skills. Strong communication skills, including problem-solving and persuasion/negotiation skills. Extensive knowledge and understanding of plan and contract documents, accounting and record-keeping systems, manuals, procedures and company products and services, and proficiency with PC applications including Excel. Open to occasional overnight travel (1-3 times per year) to participate in customer meetings and industry conferences as necessary. Ability to balance working independently with working in a team environment to meet customer needs and achieve overall goals. Salary Range Information
Salary ranges reflect targeted base salaries. Non-sales positions may participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may exceed base salary depending on individual performance. Actual compensation will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Other Details
Salary Range
(Non-Exempt expressed as hourly; Exempt expressed as yearly): $81,900 - $147,600 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible
Yes Work Environments This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to determine the best option based on several factors. Work Authorization/Sponsorship We are not considering candidates who need immigration sponsorship now or in the future for this role. This includes, but is not limited to, students on F1-OPT, F1-CPT, J-1. For additional information about work authorization, please refer to the provided links in the original posting. Investment Code of Ethics A Code of Ethics applies to Personal and Business conduct and personal trading activities for you and members of your household; these requirements may also apply to other positions across the organization. Experience Principal Principal values diverse experiences and talents. We offer comprehensive benefits and support to protect well-being. Check our careers site to learn more about our purpose, values and benefits. Equal Opportunity Principal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date; if posted again, applications may be accepted for at least 1 full day following the Most Recently Posted Date. Please submit promptly as there is no guarantee the posting will remain available. Original Posting Date 10/3/2025 Most Recently Posted Date 10/3/2025 Additional
Referrals increase your chances of interviewing at Principal Financial Group.
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