FIS
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the team The Asia EMEA Business Support Team sits within the wider Global Business Support Group and provides Project Management, Business Analysis and Subject Matter Expertise across the BPAS Transfer Agency Function to both internal and external clients.
In your role as Client Relations Account Manager II responsibilities will include:
effective oversight of client projects and implementations, execution of project plan activities and the building of relationships with client contacts
developing, defining, and executing project plans, project scope, activities, schedules, budgets, and deliverables. Coordinating activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.
managing the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
developing strong working relationships with assigned clients and FIS resources
serving as a point of contact for clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
providing support in research and resolution of problems and inquiries
interfacing with clients to determine present and future needs and discusses progress toward solutions
coordinating with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place
preparing periodic status l reporting
keeping abreast of new products/services and changes to existing products/services
maintaining comprehensive knowledge of applicable products, services and company policies and procedures
identifying additional opportunities to provide more products, services, or other resources to customer
participating in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering
tracking and coordinating the resolution of customer concerns raised during implementation, operation, maintenance or product application or compatibility matters
recreating client issues in test environment
interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
managing and communicating expectations internally and externally
educating clients on various FIS processes and procedures assisting with awareness, navigation, and self-help
conducting regularly scheduled status calls with client to discuss important key project topics, to review projects in client’s queue and to discuss available service offerings
other related duties assigned as needed
What you bring:
a bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience
the ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner
the ability to understand and apply concepts
the ability to handle projects commensurate with job expectations
the ability to analyze and solve problems using learned techniques and tools
team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
flexibility, versatility, dependability
organizational and time management skills
excellent customer service skills that build high levels of customer satisfaction for internal and external clients
a resourceful nature, proactive in gathering information and sharing ideas
the ability to work both independently and in a team environment
flexibility of hours as required
What we can offer you:
working in an innovative and flexible environment within an established global company
becoming a part of a team of talented experts
convenient office location (Sienna 75 Street, Warsaw, Curie-Skłodowska 12 Street, Wrocław, Przemysłowa 3 Poznań)
possibility to work completely/partially remotely after Covid19 – we are open to your needs
comprehensive onboarding process
flexible working hours and a good work-life balance
contract of employment
competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%
language courses within working hours
on the job coaching and support
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#J-18808-Ljbffr
About the team The Asia EMEA Business Support Team sits within the wider Global Business Support Group and provides Project Management, Business Analysis and Subject Matter Expertise across the BPAS Transfer Agency Function to both internal and external clients.
In your role as Client Relations Account Manager II responsibilities will include:
effective oversight of client projects and implementations, execution of project plan activities and the building of relationships with client contacts
developing, defining, and executing project plans, project scope, activities, schedules, budgets, and deliverables. Coordinating activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.
managing the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
developing strong working relationships with assigned clients and FIS resources
serving as a point of contact for clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
providing support in research and resolution of problems and inquiries
interfacing with clients to determine present and future needs and discusses progress toward solutions
coordinating with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place
preparing periodic status l reporting
keeping abreast of new products/services and changes to existing products/services
maintaining comprehensive knowledge of applicable products, services and company policies and procedures
identifying additional opportunities to provide more products, services, or other resources to customer
participating in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering
tracking and coordinating the resolution of customer concerns raised during implementation, operation, maintenance or product application or compatibility matters
recreating client issues in test environment
interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
managing and communicating expectations internally and externally
educating clients on various FIS processes and procedures assisting with awareness, navigation, and self-help
conducting regularly scheduled status calls with client to discuss important key project topics, to review projects in client’s queue and to discuss available service offerings
other related duties assigned as needed
What you bring:
a bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience
the ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner
the ability to understand and apply concepts
the ability to handle projects commensurate with job expectations
the ability to analyze and solve problems using learned techniques and tools
team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
flexibility, versatility, dependability
organizational and time management skills
excellent customer service skills that build high levels of customer satisfaction for internal and external clients
a resourceful nature, proactive in gathering information and sharing ideas
the ability to work both independently and in a team environment
flexibility of hours as required
What we can offer you:
working in an innovative and flexible environment within an established global company
becoming a part of a team of talented experts
convenient office location (Sienna 75 Street, Warsaw, Curie-Skłodowska 12 Street, Wrocław, Przemysłowa 3 Poznań)
possibility to work completely/partially remotely after Covid19 – we are open to your needs
comprehensive onboarding process
flexible working hours and a good work-life balance
contract of employment
competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%
language courses within working hours
on the job coaching and support
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#J-18808-Ljbffr