Canon USA
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Client Service Representative I
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Canon USA Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Overview
This is a customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures related to COVID-19. Responsibilities
Promptly informs supervisor of potential problems or customer concerns. Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication. Strong focus on providing good customer service. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving
Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. Operates shipping/receiving equipment, responds to customer requests, performs data entry, and maintains inventory. About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role and may require obtaining security clearances or other requirements. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Basic computer skills/technical knowledge. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Ability to work OT as needed. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter premises. May require driving between multiple client locations and possibly a personal vehicle (valid driver’s license and acceptable driving record required). Ability to lift up to 50 lbs. Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated rate for this role: $17.20 - $23.37 hourly. Company Overview
About our Company - Kyosei philosophy of social and environmental responsibility. For Canon details, visit www.usa.canon.com. What We Offer
You’ll be joining a leader in digital imaging and innovation with opportunities to make an impact and build your career. Competitive compensation and benefits are provided. Benefits & Perks
Employee referral bonus Employee discounts Dress for Your Day attire program Volunteer opportunities to give back to the local community Canon welcome kit and merchandise All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. You must be legally authorized to work in the United States. The Company does not sponsor visas. All applicants must reside in the United States at the time of hire. #CUSA
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Client Service Representative I
role at
Canon USA Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Overview
This is a customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures related to COVID-19. Responsibilities
Promptly informs supervisor of potential problems or customer concerns. Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication. Strong focus on providing good customer service. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving
Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. Operates shipping/receiving equipment, responds to customer requests, performs data entry, and maintains inventory. About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role and may require obtaining security clearances or other requirements. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Basic computer skills/technical knowledge. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Ability to work OT as needed. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter premises. May require driving between multiple client locations and possibly a personal vehicle (valid driver’s license and acceptable driving record required). Ability to lift up to 50 lbs. Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated rate for this role: $17.20 - $23.37 hourly. Company Overview
About our Company - Kyosei philosophy of social and environmental responsibility. For Canon details, visit www.usa.canon.com. What We Offer
You’ll be joining a leader in digital imaging and innovation with opportunities to make an impact and build your career. Competitive compensation and benefits are provided. Benefits & Perks
Employee referral bonus Employee discounts Dress for Your Day attire program Volunteer opportunities to give back to the local community Canon welcome kit and merchandise All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. You must be legally authorized to work in the United States. The Company does not sponsor visas. All applicants must reside in the United States at the time of hire. #CUSA
#J-18808-Ljbffr