H&M
Overview
About the Role: As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and the Omni experience where available, supporting direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (stockrooms) Support garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you’ll be passionate about fashion and everything created in-store Motivated by giving customers a great experience Strong communication, creativity, curiosity, motivation, flexibility, decisiveness and action-orientation Enjoy working in a collaborative and dynamic environment Experience in sales and in dynamic, collaborative environments applicable to the role Experience with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusivity We are a values-driven organization guided by seven unique values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive environment where you’re encouraged to be yourself at work Opportunity to join a large global talent community with career growth opportunities Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off Employee discount across H&M Group brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $15.50 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.
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About the Role: As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and the Omni experience where available, supporting direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (stockrooms) Support garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you’ll be passionate about fashion and everything created in-store Motivated by giving customers a great experience Strong communication, creativity, curiosity, motivation, flexibility, decisiveness and action-orientation Enjoy working in a collaborative and dynamic environment Experience in sales and in dynamic, collaborative environments applicable to the role Experience with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusivity We are a values-driven organization guided by seven unique values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive environment where you’re encouraged to be yourself at work Opportunity to join a large global talent community with career growth opportunities Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off Employee discount across H&M Group brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $15.50 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.
#J-18808-Ljbffr