Coach
Join to apply for the Temporary Sales /Support Associate role at Coach
Coach is a global fashion house founded in New York in 1941. Inspired by the Creative Director’s vision and the inclusive spirit of our hometown, we make beautiful things crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Communicates current pricing and promotional strategy to customers Discusses product features and builds the sale using cross-selling skills Cross-sells and encourages beneficial product add-ons related to the customer’s shopping needs Tailors approach to individual customer needs Attends to unique and individual shopping needs of each customer Works with multiple customers simultaneously and engages as appropriate Follows up with customers consistently and genuinely to influence/close the sale Adapts selling techniques to contribute to overall store financial results Builds lasting relationships with customers Utilizes Coach’s tools and technology to support relationship building and clienteling Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters teamwork, trust and collaboration with internal and external customers Remains solution oriented; adaptable to changing business and store needs Welcomes feedback and adjusts behaviors as appropriate Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Performs daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection Replenishes inventory on the sales floor as needed Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, and maintaining strong organizational standards Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order Our Competencies for All Employees
Courage: Provides direct, actionable feedback and addresses issues promptly Creativity: Generates original ideas and adds value in brainstorming Customer Focus: Delivers on customer expectations and builds trust Dealing with Ambiguity: Adapts to change and makes decisions with limited information Drive for Results: Consistently aims to exceed goals Interpersonal Savvy: Builds constructive relationships with diverse people Learning on the Fly: Learns quickly from new problems and adapts Equal Opportunity
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and do not discriminate based on age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at www.coach.com. Benefits
General Description of All Benefits: Health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the company 401(k) plan and take paid time off for wellness needs and vacations. For additional information about benefits see the U.S Store Compensation & Benefits. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Sales, Other, and Customer Service Industries: Retail Apparel and Fashion, Manufacturing, and Retail
#J-18808-Ljbffr
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Communicates current pricing and promotional strategy to customers Discusses product features and builds the sale using cross-selling skills Cross-sells and encourages beneficial product add-ons related to the customer’s shopping needs Tailors approach to individual customer needs Attends to unique and individual shopping needs of each customer Works with multiple customers simultaneously and engages as appropriate Follows up with customers consistently and genuinely to influence/close the sale Adapts selling techniques to contribute to overall store financial results Builds lasting relationships with customers Utilizes Coach’s tools and technology to support relationship building and clienteling Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters teamwork, trust and collaboration with internal and external customers Remains solution oriented; adaptable to changing business and store needs Welcomes feedback and adjusts behaviors as appropriate Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Performs daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection Replenishes inventory on the sales floor as needed Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, and maintaining strong organizational standards Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order Our Competencies for All Employees
Courage: Provides direct, actionable feedback and addresses issues promptly Creativity: Generates original ideas and adds value in brainstorming Customer Focus: Delivers on customer expectations and builds trust Dealing with Ambiguity: Adapts to change and makes decisions with limited information Drive for Results: Consistently aims to exceed goals Interpersonal Savvy: Builds constructive relationships with diverse people Learning on the Fly: Learns quickly from new problems and adapts Equal Opportunity
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and do not discriminate based on age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at www.coach.com. Benefits
General Description of All Benefits: Health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the company 401(k) plan and take paid time off for wellness needs and vacations. For additional information about benefits see the U.S Store Compensation & Benefits. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Sales, Other, and Customer Service Industries: Retail Apparel and Fashion, Manufacturing, and Retail
#J-18808-Ljbffr