Tapestry
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Overview
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression. Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by presenting oneself professionally in attire aligned with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware of and can communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills Cross-sells and encourages beneficial add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and pivots as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution-oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on the sales floor as needed Supports Store Inventory Process by processing shipments, stocking shelves, replenishing the sales floor, maintaining strong organizational standards as it relates to product both in the stock room and on the sales floor Supports cash wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc. Our Competencies for All Employees
Courage : Provides current, direct, complete, and actionable feedback; takes necessary actions when required Creativity : Generates new and unique ideas and connects concepts creatively Customer Focus : Dedicates to meeting customer expectations; builds effective relationships and earns trust Dealing with Ambiguity : Adapts to change and handles risk and uncertainty Drive for Results : Exceeds goals and maintains bottom-line focus Interpersonal Savvy : Relates well to others and builds constructive relationships Learning on the Fly : Learns quickly, open to change, analyzes successes and failures for improvement Our Competencies for All People Managers
Strategic Agility : Sees ahead, anticipates trends, and creates strategies Developing Direct Reports and Others : Provides challenging tasks, supports growth, and builds a pipeline of development Building Effective Teams : Fosters teamwork, morale, and shared responsibility Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at www.coach.com. General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in our 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, see the U.S. Store Compensation & Benefits information. General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
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The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression. Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by presenting oneself professionally in attire aligned with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware of and can communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills Cross-sells and encourages beneficial add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and pivots as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution-oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on the sales floor as needed Supports Store Inventory Process by processing shipments, stocking shelves, replenishing the sales floor, maintaining strong organizational standards as it relates to product both in the stock room and on the sales floor Supports cash wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc. Our Competencies for All Employees
Courage : Provides current, direct, complete, and actionable feedback; takes necessary actions when required Creativity : Generates new and unique ideas and connects concepts creatively Customer Focus : Dedicates to meeting customer expectations; builds effective relationships and earns trust Dealing with Ambiguity : Adapts to change and handles risk and uncertainty Drive for Results : Exceeds goals and maintains bottom-line focus Interpersonal Savvy : Relates well to others and builds constructive relationships Learning on the Fly : Learns quickly, open to change, analyzes successes and failures for improvement Our Competencies for All People Managers
Strategic Agility : Sees ahead, anticipates trends, and creates strategies Developing Direct Reports and Others : Provides challenging tasks, supports growth, and builds a pipeline of development Building Effective Teams : Fosters teamwork, morale, and shared responsibility Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at www.coach.com. General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in our 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, see the U.S. Store Compensation & Benefits information. General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
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