Schaefer Plastics North America, LLC.
Customer Success, Key Account and Sales Support Specialist (MFG)
Schaefer Plastics North America, LLC., Charlotte, North Carolina, United States, 28245
Overview
Schaefer Plastics manufactures industry-leading solutions and drives responsible practices toward a sustainable future. As a family-owned company since 1937, we are committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. We excel in injection molding, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement. Why This Role Matters
Our Customer Success, Key Account, and Sales Support Specialist is a critical link between our valued customers and internal teams. This role directly supports national-level partnerships and ensures the highest standard of service, accuracy, and responsiveness. If you are organized, proactive, and take pride in delivering excellence, this is your opportunity to make a measurable impact. What You'll Do
Enter and process quotes, RFQs, orders, and work orders using Microsoft Dynamics ERP. Serve as the primary liaison for key accounts, ensuring clear and timely communication. Manage customer requests, updates, and account support alongside the National Account Manager. Upload invoices to customer portals and ensure all documentation is complete and accurate. Maintain and update inventory and order-tracking spreadsheets for key accounts. Coordinate internally with Sales, Manufacturing, Marketing, and Shipping teams to meet customer requirements. Ensure accuracy and compliance on all customer agreements, artwork approvals, and delivery timelines. Track and report on account activity, including receivables, credit requests, returns, and warranty claims. Identify potential issues proactively and work cross-functionally to resolve them quickly. Champion the customer experience from order intake to post-delivery follow-up. What You Bring
1+ year working directly with key or national accounts in a support capacity. 2+ years of experience in a customer service or account support role, preferably in manufacturing. Proficient in Salesforce and Microsoft Office Suite (Excel proficiency is a must). High level of accuracy and attention to detail in order processing and documentation. Strong organizational and time-management skills with the ability to manage competing priorities. Excellent communication skills — professional, clear, and customer-focused. Ability to work independently and collaboratively across departments. A proactive, problem-solving mindset and a commitment to follow through. Experience managing customer artwork and custom product orders is a plus. What You Can Expect From Us
A stable and growth-oriented company with a long-standing reputation for quality. A collaborative team environment that values initiative, accountability, and excellence. Opportunities for professional development and advancement. The chance to play a key role in supporting long-term, strategic customer relationships. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Plastics Manufacturing
#J-18808-Ljbffr
Schaefer Plastics manufactures industry-leading solutions and drives responsible practices toward a sustainable future. As a family-owned company since 1937, we are committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. We excel in injection molding, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement. Why This Role Matters
Our Customer Success, Key Account, and Sales Support Specialist is a critical link between our valued customers and internal teams. This role directly supports national-level partnerships and ensures the highest standard of service, accuracy, and responsiveness. If you are organized, proactive, and take pride in delivering excellence, this is your opportunity to make a measurable impact. What You'll Do
Enter and process quotes, RFQs, orders, and work orders using Microsoft Dynamics ERP. Serve as the primary liaison for key accounts, ensuring clear and timely communication. Manage customer requests, updates, and account support alongside the National Account Manager. Upload invoices to customer portals and ensure all documentation is complete and accurate. Maintain and update inventory and order-tracking spreadsheets for key accounts. Coordinate internally with Sales, Manufacturing, Marketing, and Shipping teams to meet customer requirements. Ensure accuracy and compliance on all customer agreements, artwork approvals, and delivery timelines. Track and report on account activity, including receivables, credit requests, returns, and warranty claims. Identify potential issues proactively and work cross-functionally to resolve them quickly. Champion the customer experience from order intake to post-delivery follow-up. What You Bring
1+ year working directly with key or national accounts in a support capacity. 2+ years of experience in a customer service or account support role, preferably in manufacturing. Proficient in Salesforce and Microsoft Office Suite (Excel proficiency is a must). High level of accuracy and attention to detail in order processing and documentation. Strong organizational and time-management skills with the ability to manage competing priorities. Excellent communication skills — professional, clear, and customer-focused. Ability to work independently and collaboratively across departments. A proactive, problem-solving mindset and a commitment to follow through. Experience managing customer artwork and custom product orders is a plus. What You Can Expect From Us
A stable and growth-oriented company with a long-standing reputation for quality. A collaborative team environment that values initiative, accountability, and excellence. Opportunities for professional development and advancement. The chance to play a key role in supporting long-term, strategic customer relationships. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Plastics Manufacturing
#J-18808-Ljbffr