Built Technologies
Senior Client Success Manager Nashville, TN (Hybrid) or Remote
Built Technologies, Nashville, Tennessee, United States, 37247
Overview
Built is a growth-stage company at the intersection of FinTech and PropTech, serving the $1.4T U.S. construction industry. We provide a centralized platform for industry stakeholders to increase efficiency, collaboration, transparency, and business agility. Our platform is used by hundreds of lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we have partnered with many financial institutions in the U.S. and Canada. We are seeking a Senior Client Success Manager (CSM) to lead and grow relationships across enterprise and high-potential commercial clients. This role is ideal for someone with a track record of aligning with executive stakeholders, driving measurable impact, and influencing outcomes across cross-functional teams. In this Role, You Will
Develop mastery of Built’s suite of products & solutions Align with executive stakeholders and client leadership to understand strategic goals, influence vision, and communicate Built’s roadmap and value Lead customer business reviews (CBRs) and executive alignment sessions highlighting ROI, KPIs, and partnership success Work with Senior Account Managers to ensure strategic and commercial goals are met, fostering a unified approach to partnership growth Represent the voice of the customer by surfacing insights to product, marketing, and delivery teams to influence roadmap and prioritization Collaborate across Implementation, Support, Product, and Revenue teams to drive cross-functional outcomes and resolve complex client challenges Lead key initiatives across clients such as driving product adoption, rollout of new capabilities, or process enhancements Support the development of junior CSMs by sharing expertise and delegating appropriate workstreams Encourage collaboration and knowledge sharing across the Client Success team and help scale successful practices Who You Are
A strategic thinker and confident communicator with executive presence Proven ability to navigate complex organizations, influence without authority, and build long-term trust with senior stakeholders Comfortable in a dynamic, fast-paced environment with adaptability, precision, and data-driven insights A natural collaborator and coach who elevates the team while delivering client value Eager to partner with cross-functional stakeholders, including Sales, to deliver a seamless client experience and maximize account potential Qualifications
5+ years of experience in Client Success, Account Management, or Strategic Consulting, preferably in FinTech or SaaS Experience managing enterprise-level or high ARR clients with a track record of retention, expansion, and executive alignment Strong analytical and communication skills, with ability to synthesize insights into strategic guidance and action Proficiency in tools like Salesforce, Sigma, or similar CS platforms; comfortable interpreting product usage data to inform strategy Preferred Experience
Experience in the construction lending, CRE, or real estate finance sectors is desirable Exposure to customer lifecycle strategies for multi-product portfolios or complex integrations Familiarity with CS best practices frameworks (e.g., Success Planning, Health Scoring, Voice of Customer programs) Why Join Us
Be part of a mission-driven, collaborative Client Success team Gain hands-on experience with client engagement, product adoption, and lifecycle management Learn and grow within a company that values scalable success and career development Competitive compensation and benefits in a fast-growing company Built’s salary range for this position is $110,000 - 125,000 USD per year, with full compensation including equity and benefits. The range reflects upward mobility in the role. Uncapped vacation, health, dental & vision insurance, and 401k Equity and competitive base salary Flexible working hours, paid family leave, ERGs & Mentorship opportunities Learning grant program to support ongoing professional development Equal Employment Opportunity: Built Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. We are committed to creating an inclusive environment for all employees. Privacy and Compliance
Greenhouse Disclosure: When you apply to a job on this site, your personal data will be collected by Built Technologies as the controller to manage recruitment activities. Your data may be shared with Greenhouse Software, Inc. for recruitment management. You have rights regarding your data, and you may contact privacy@getbuilt.com with questions.
#J-18808-Ljbffr
Built is a growth-stage company at the intersection of FinTech and PropTech, serving the $1.4T U.S. construction industry. We provide a centralized platform for industry stakeholders to increase efficiency, collaboration, transparency, and business agility. Our platform is used by hundreds of lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we have partnered with many financial institutions in the U.S. and Canada. We are seeking a Senior Client Success Manager (CSM) to lead and grow relationships across enterprise and high-potential commercial clients. This role is ideal for someone with a track record of aligning with executive stakeholders, driving measurable impact, and influencing outcomes across cross-functional teams. In this Role, You Will
Develop mastery of Built’s suite of products & solutions Align with executive stakeholders and client leadership to understand strategic goals, influence vision, and communicate Built’s roadmap and value Lead customer business reviews (CBRs) and executive alignment sessions highlighting ROI, KPIs, and partnership success Work with Senior Account Managers to ensure strategic and commercial goals are met, fostering a unified approach to partnership growth Represent the voice of the customer by surfacing insights to product, marketing, and delivery teams to influence roadmap and prioritization Collaborate across Implementation, Support, Product, and Revenue teams to drive cross-functional outcomes and resolve complex client challenges Lead key initiatives across clients such as driving product adoption, rollout of new capabilities, or process enhancements Support the development of junior CSMs by sharing expertise and delegating appropriate workstreams Encourage collaboration and knowledge sharing across the Client Success team and help scale successful practices Who You Are
A strategic thinker and confident communicator with executive presence Proven ability to navigate complex organizations, influence without authority, and build long-term trust with senior stakeholders Comfortable in a dynamic, fast-paced environment with adaptability, precision, and data-driven insights A natural collaborator and coach who elevates the team while delivering client value Eager to partner with cross-functional stakeholders, including Sales, to deliver a seamless client experience and maximize account potential Qualifications
5+ years of experience in Client Success, Account Management, or Strategic Consulting, preferably in FinTech or SaaS Experience managing enterprise-level or high ARR clients with a track record of retention, expansion, and executive alignment Strong analytical and communication skills, with ability to synthesize insights into strategic guidance and action Proficiency in tools like Salesforce, Sigma, or similar CS platforms; comfortable interpreting product usage data to inform strategy Preferred Experience
Experience in the construction lending, CRE, or real estate finance sectors is desirable Exposure to customer lifecycle strategies for multi-product portfolios or complex integrations Familiarity with CS best practices frameworks (e.g., Success Planning, Health Scoring, Voice of Customer programs) Why Join Us
Be part of a mission-driven, collaborative Client Success team Gain hands-on experience with client engagement, product adoption, and lifecycle management Learn and grow within a company that values scalable success and career development Competitive compensation and benefits in a fast-growing company Built’s salary range for this position is $110,000 - 125,000 USD per year, with full compensation including equity and benefits. The range reflects upward mobility in the role. Uncapped vacation, health, dental & vision insurance, and 401k Equity and competitive base salary Flexible working hours, paid family leave, ERGs & Mentorship opportunities Learning grant program to support ongoing professional development Equal Employment Opportunity: Built Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. We are committed to creating an inclusive environment for all employees. Privacy and Compliance
Greenhouse Disclosure: When you apply to a job on this site, your personal data will be collected by Built Technologies as the controller to manage recruitment activities. Your data may be shared with Greenhouse Software, Inc. for recruitment management. You have rights regarding your data, and you may contact privacy@getbuilt.com with questions.
#J-18808-Ljbffr