Woodlake Trails
Overview
Resort Reservation Specialists create a pleasant and engaging experience for Sun’s RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades. Job Duties
Field incoming phone calls from resort hotline and the field (Essential) Respond to incoming web chats ensuring a positive customer experience (Essential) Guide incoming callers through the reservation process (Essential) Ensure a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities (Essential) Educate guests on resort locations, amenities and bookings (Essential) Meet and/or exceed the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis Work with existing customers to obtain potential new customers through referral programs Maximize sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers Meet and/or exceed all reservation goals as assigned Adhere to all company policies regarding inbound and outbound calls Other duties as assigned Requirements
High School Diploma or GED (Required) 1 year in sales and customer service experience (Required) Excellent customer service and organizational skills Strong interpersonal and communication skills Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet Valid driver’s license (Required) Benefits
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. Comprehensive Medical and Prescription coverage with plan options so you can choose the plan that best meets the needs of you and your family Comprehensive Dental and Vision Plans On-Site Fitness Center Voluntary Health and Dependent Care Reimbursement Accounts Life, Accidental Death & Dismemberment Insurance and Dependent Life Short and Long-Term Disability Coverage 401(k) Plan with Sun matching contribution Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child Paid Time Off including holidays, vacation, personal, sick time, bereavement and pay for jury duty Apply for a
Corporate Headquarters (HQ)
position, located in the
Metro Detroit, Michigan
market today. Join our Talent Community and explore
Corporate Headquarters jobs
at Sun Communities. Accessibility
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to careers@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job. US State Team Member Privacy Notice Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
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Resort Reservation Specialists create a pleasant and engaging experience for Sun’s RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades. Job Duties
Field incoming phone calls from resort hotline and the field (Essential) Respond to incoming web chats ensuring a positive customer experience (Essential) Guide incoming callers through the reservation process (Essential) Ensure a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities (Essential) Educate guests on resort locations, amenities and bookings (Essential) Meet and/or exceed the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis Work with existing customers to obtain potential new customers through referral programs Maximize sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers Meet and/or exceed all reservation goals as assigned Adhere to all company policies regarding inbound and outbound calls Other duties as assigned Requirements
High School Diploma or GED (Required) 1 year in sales and customer service experience (Required) Excellent customer service and organizational skills Strong interpersonal and communication skills Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet Valid driver’s license (Required) Benefits
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. Comprehensive Medical and Prescription coverage with plan options so you can choose the plan that best meets the needs of you and your family Comprehensive Dental and Vision Plans On-Site Fitness Center Voluntary Health and Dependent Care Reimbursement Accounts Life, Accidental Death & Dismemberment Insurance and Dependent Life Short and Long-Term Disability Coverage 401(k) Plan with Sun matching contribution Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child Paid Time Off including holidays, vacation, personal, sick time, bereavement and pay for jury duty Apply for a
Corporate Headquarters (HQ)
position, located in the
Metro Detroit, Michigan
market today. Join our Talent Community and explore
Corporate Headquarters jobs
at Sun Communities. Accessibility
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to careers@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job. US State Team Member Privacy Notice Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
#J-18808-Ljbffr