Ward Transport & Logistics Corp.
Credit/Collection Associate - WTL
Ward Transport & Logistics Corp., Altoona, Pennsylvania, us, 16603
Job Title: Credit/Collection Associate
Job Overview
The Credit/Collection Associate will notify customers of past due status of their account and work with them to resolve the situation. The role involves researching questionable bills for errors, making corrections, and assisting with clerical duties. Responsibilities
Contact delinquent accounts by phone or mail for payment and investigate reasons for non-payment. Research customer documentation to verify or disprove customer reasons for non-payment. Correct billing errors and document in Customer Feedback Log. Provide customer service to all customers adhering to Ward standards. Contact service center personnel concerning receivables in dispute and prevent future payment problems. Help with check application and mailroom duties as assigned. Perform document scanning and assist in stuffing and mailing invoices. Mail out coded and miscellaneous letters as needed. Support technologies and processes introduced by Ward to improve efficiencies and customer experience. Process customer requests for proof of delivery or bill of lading in a timely manner. Requirements
Proficient organizational and clerical skills. Customer service focus and good people skills. Basic knowledge of business math and good analytical skills. Good verbal and written communication skills. Basic ability to use office equipment such as computer, calculator, photocopier, fax, etc. Able to work overtime as required. Benefits
Direct Deposit On Demand Pay Paid Time Off Paid Holidays 401(k) Plan with Company Match Employee Assistance Program (EAP) Medical, Prescription, Dental and Vision Insurance Telemedicine Health Savings Account Flexible Spending Account Wellness Program with Health Reimbursement Account Group Life and AD&D Insurance Company-Provided Short-Term Disability Voluntary Worksite Benefits Home, Auto and Pet Insurance 529 College Savings Plan Credit Union
#J-18808-Ljbffr
The Credit/Collection Associate will notify customers of past due status of their account and work with them to resolve the situation. The role involves researching questionable bills for errors, making corrections, and assisting with clerical duties. Responsibilities
Contact delinquent accounts by phone or mail for payment and investigate reasons for non-payment. Research customer documentation to verify or disprove customer reasons for non-payment. Correct billing errors and document in Customer Feedback Log. Provide customer service to all customers adhering to Ward standards. Contact service center personnel concerning receivables in dispute and prevent future payment problems. Help with check application and mailroom duties as assigned. Perform document scanning and assist in stuffing and mailing invoices. Mail out coded and miscellaneous letters as needed. Support technologies and processes introduced by Ward to improve efficiencies and customer experience. Process customer requests for proof of delivery or bill of lading in a timely manner. Requirements
Proficient organizational and clerical skills. Customer service focus and good people skills. Basic knowledge of business math and good analytical skills. Good verbal and written communication skills. Basic ability to use office equipment such as computer, calculator, photocopier, fax, etc. Able to work overtime as required. Benefits
Direct Deposit On Demand Pay Paid Time Off Paid Holidays 401(k) Plan with Company Match Employee Assistance Program (EAP) Medical, Prescription, Dental and Vision Insurance Telemedicine Health Savings Account Flexible Spending Account Wellness Program with Health Reimbursement Account Group Life and AD&D Insurance Company-Provided Short-Term Disability Voluntary Worksite Benefits Home, Auto and Pet Insurance 529 College Savings Plan Credit Union
#J-18808-Ljbffr