Valley National Bank
Overview
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're driven by an ambition that goes deeper than just having a job. We help you focus on what drives you—turning your passions and strengths into assets to propel your ambitions and build your professional legacy. Because when we say we're a relationship bank built for growth, that includes all our associates as well.
As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. They provide a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. They perform a variety of routine banking transactions (teller and platform) while supporting the Market Manager in achieving quality service and complying with operational procedures.
Expected Work Hours 40 hours including Saturday
Job Details Location : 465 Broad Street, Shrewsbury, New Jersey 07702, United States
Pay Range : $17.31 - $28.85 per hour
FLSA : Non-exempt
Full-time/Part-time : Full-time
Responsibilities
Provide exceptional customer service in accordance with Valley's mission; engage customers with friendly and professional service.
Know all Bank products and services; educate and demonstrate them to customers and cross-sell as appropriate.
Present a confident, professional demeanor to establish trust and gather customer needs; analyze those needs and recommend products and services.
Meet with customers to analyze financial needs and maximize sales opportunities; open new accounts (checking, savings, CDs, IRAs), discuss/sell loans, and promote online and mobile banking.
Meet customer expectations and service quality standards; participate in the sales referral process and assist management in coaching branch staff.
Perform transactions with customers and use technology to provide services efficiently; maintain and balance cash, and support cash handling equipment and coin machines.
Act as Vault Teller ensuring adequate branch cash; assist with ordering and distributing currency within prescribed limits.
Assist in community events, CRA initiatives, and programs.
Report significant matters and unusual customer activity to the Manager; maintain knowledge of compliance and regulatory requirements.
Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
Qualifications Required Skills:
Excellent verbal and written communication; ability to write correspondence and demonstrate products and services to customers.
Excellent interpersonal and customer service skills; attentiveness, information retention, tact, and diplomacy.
Strong analytical, problem-solving, and decision-making abilities to resolve issues.
Ability to make on-the-spot decisions considering customer satisfaction and risk exposure to loss or fraud.
Ability to interpret various instructions in written, oral, diagram, or scheduled form.
Deep understanding of Retail Banking and strong customer service; ability to engage customers in conversations about products and services.
Detail-oriented with strong organizational skills and high accuracy; ability to manage multiple projects.
Proficient computer skills.
Required Experience:
High School diploma or GED and minimum 1 year of business services experience in branch banking or successful completion of a Valley Retail training program.
Associates or Bachelor's degree with concentration in accounting, business, finance, economics or related field is preferred.
Preferred Experience:
FIS/IBS (Integrated Banking Solutions).
Benefits & Total Rewards We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or equity, recognizing performance and contributions. Benefits include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other benefits. Further details will be shared during the hiring process.
Pay Transparency This posting may include pay range information as required by applicable law; actual pay rate will depend on qualifications and experience.
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At Valley, we're driven by an ambition that goes deeper than just having a job. We help you focus on what drives you—turning your passions and strengths into assets to propel your ambitions and build your professional legacy. Because when we say we're a relationship bank built for growth, that includes all our associates as well.
As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. They provide a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. They perform a variety of routine banking transactions (teller and platform) while supporting the Market Manager in achieving quality service and complying with operational procedures.
Expected Work Hours 40 hours including Saturday
Job Details Location : 465 Broad Street, Shrewsbury, New Jersey 07702, United States
Pay Range : $17.31 - $28.85 per hour
FLSA : Non-exempt
Full-time/Part-time : Full-time
Responsibilities
Provide exceptional customer service in accordance with Valley's mission; engage customers with friendly and professional service.
Know all Bank products and services; educate and demonstrate them to customers and cross-sell as appropriate.
Present a confident, professional demeanor to establish trust and gather customer needs; analyze those needs and recommend products and services.
Meet with customers to analyze financial needs and maximize sales opportunities; open new accounts (checking, savings, CDs, IRAs), discuss/sell loans, and promote online and mobile banking.
Meet customer expectations and service quality standards; participate in the sales referral process and assist management in coaching branch staff.
Perform transactions with customers and use technology to provide services efficiently; maintain and balance cash, and support cash handling equipment and coin machines.
Act as Vault Teller ensuring adequate branch cash; assist with ordering and distributing currency within prescribed limits.
Assist in community events, CRA initiatives, and programs.
Report significant matters and unusual customer activity to the Manager; maintain knowledge of compliance and regulatory requirements.
Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
Qualifications Required Skills:
Excellent verbal and written communication; ability to write correspondence and demonstrate products and services to customers.
Excellent interpersonal and customer service skills; attentiveness, information retention, tact, and diplomacy.
Strong analytical, problem-solving, and decision-making abilities to resolve issues.
Ability to make on-the-spot decisions considering customer satisfaction and risk exposure to loss or fraud.
Ability to interpret various instructions in written, oral, diagram, or scheduled form.
Deep understanding of Retail Banking and strong customer service; ability to engage customers in conversations about products and services.
Detail-oriented with strong organizational skills and high accuracy; ability to manage multiple projects.
Proficient computer skills.
Required Experience:
High School diploma or GED and minimum 1 year of business services experience in branch banking or successful completion of a Valley Retail training program.
Associates or Bachelor's degree with concentration in accounting, business, finance, economics or related field is preferred.
Preferred Experience:
FIS/IBS (Integrated Banking Solutions).
Benefits & Total Rewards We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or equity, recognizing performance and contributions. Benefits include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other benefits. Further details will be shared during the hiring process.
Pay Transparency This posting may include pay range information as required by applicable law; actual pay rate will depend on qualifications and experience.
#J-18808-Ljbffr