First Citizens
Office Coordinator, Concierge – Corporate Real Estate
First Citizens, Phoenix, Arizona, United States, 85003
Overview
This position provides administrative and technical support to the Corporate Real Estate function at First Citizens Bank. Greeting all visitors, clients and employees, overseeing the “Welcome” experience. The role is responsible for front desk duties, hospitality, concierge support, event coordination, welcome packets, building maintenance support, and event planning. Supports coffee services, reservation assistance, surveying guest experience, and reception metrics. Manages the reception inbox, arranges for new hire badges, coordinates desk & conference room reservations, and new hire onboarding welcome. Processes invoices and answer phones. Acts as liaison to lobby security for external visitors and contractors. Works closely with both internal and external parties in the completion of daily activities.
Hours: Monday-Friday 7:30am-4:30pm
Responsibilities
Greeting all visitors, clients, and employees with a warm welcome and creating a memorable experience. Dressing professionally and business appropriately
Overseeing the lobby, welcome area, and general office space to ensure it is clean, safe, organized, and orderly
Submitting work orders with the building for any repairs, lights out, additional cleaning, and ensuring the work orders are completed promptly
Liaison to lobby security for external visitors and contractors
Tracking new hire badges and distribution with the lobby security
Conference room and event space reservations
Event set up and support
Overseeing and updating Monday.com Event intake requests
Liaison to assist in catering orders for teams on site
Oversight of Phoenix-Cotton Center Teams Channel by posting office-wide communications
General front desk and concierge duties (welcome tours, preparation of office coffee, amenity stocking etc.)
Surveying guest experience
Invoice processing for office maintenance services (janitorial, plant maintenance, coffee/snacks)
Ordering office supplies as needed
Assisting in any small projects, event, or office support as noted by Manager
Qualifications Bachelor's Degree and 0 years of experience in Corporate Real Estate or Facilities OR High School Diploma or GED and 4 years of experience in Corporate Real Estate or Facilities
Preferred:
2 years experience working in hospitality and event planning in a corporate office environment
Front desk experience with a personalized customer service approach
Experience in Office Management and/or administrative support
Strong communication and collaboration skills
Proficient in Microsoft Office (Outlook, Excel, PowerPoint)
Experience in Service Channel
Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits
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Hours: Monday-Friday 7:30am-4:30pm
Responsibilities
Greeting all visitors, clients, and employees with a warm welcome and creating a memorable experience. Dressing professionally and business appropriately
Overseeing the lobby, welcome area, and general office space to ensure it is clean, safe, organized, and orderly
Submitting work orders with the building for any repairs, lights out, additional cleaning, and ensuring the work orders are completed promptly
Liaison to lobby security for external visitors and contractors
Tracking new hire badges and distribution with the lobby security
Conference room and event space reservations
Event set up and support
Overseeing and updating Monday.com Event intake requests
Liaison to assist in catering orders for teams on site
Oversight of Phoenix-Cotton Center Teams Channel by posting office-wide communications
General front desk and concierge duties (welcome tours, preparation of office coffee, amenity stocking etc.)
Surveying guest experience
Invoice processing for office maintenance services (janitorial, plant maintenance, coffee/snacks)
Ordering office supplies as needed
Assisting in any small projects, event, or office support as noted by Manager
Qualifications Bachelor's Degree and 0 years of experience in Corporate Real Estate or Facilities OR High School Diploma or GED and 4 years of experience in Corporate Real Estate or Facilities
Preferred:
2 years experience working in hospitality and event planning in a corporate office environment
Front desk experience with a personalized customer service approach
Experience in Office Management and/or administrative support
Strong communication and collaboration skills
Proficient in Microsoft Office (Outlook, Excel, PowerPoint)
Experience in Service Channel
Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits
#J-18808-Ljbffr