Regions Bank
Relationship Banker I (Southport Commons Branch)
Regions Bank, Beech Grove, Indiana, United States, 46107
Overview
Regions is dedicated to helping associates build a career with opportunities for growth. The Relationship Banker I provides an exceptional customer experience on the cash line and by phone, processes transactions, and assists customers in achieving their financial goals. Regions is committed to safeguarding personal information submitted with job applications. Information will be reviewed to evaluate qualifications and experience for job opportunities and stored in accordance with regulatory requirements. You may review or update your information by visiting the careers section of the system. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new / replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings Assists branch and fellow team members with basic tasks to aid in customer problem resolution May conduct outbound calls to educate customers on emerging technology and assist with meeting their financial needs Refers customers to an internal team of experts when more complex financial goals and needs are recognized Follows all bank processes and procedures and adheres to applicable laws and regulations; manages, identifies and reports operational risks Achieves branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Adherence to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Details
Position Type: Full time Compensation & Benefits
Compensation is based on the Metropolitan Statistical Area market range and varies by experience, skills, knowledge, contribution, location, and performance. Incentive plans may apply. Benefits include Paid Vacation/Sick Time, 401K with Company Match, Medical/Dental/Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, and Associate Volunteer Program. Benefits terms may change; see plan documents for details. For more information about Regions benefits, please refer to the official benefits information provided by Regions. Location: Southport Commons, Indianapolis, Indiana Equal Opportunity Employer/including Disabled/Veterans Job applications are accepted electronically through Regions’ career site for a minimum of five business days from posting. Higher-volume positions may remain active longer due to business need and may be closed at any time at the company’s discretion.
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Regions is dedicated to helping associates build a career with opportunities for growth. The Relationship Banker I provides an exceptional customer experience on the cash line and by phone, processes transactions, and assists customers in achieving their financial goals. Regions is committed to safeguarding personal information submitted with job applications. Information will be reviewed to evaluate qualifications and experience for job opportunities and stored in accordance with regulatory requirements. You may review or update your information by visiting the careers section of the system. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new / replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings Assists branch and fellow team members with basic tasks to aid in customer problem resolution May conduct outbound calls to educate customers on emerging technology and assist with meeting their financial needs Refers customers to an internal team of experts when more complex financial goals and needs are recognized Follows all bank processes and procedures and adheres to applicable laws and regulations; manages, identifies and reports operational risks Achieves branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Adherence to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Details
Position Type: Full time Compensation & Benefits
Compensation is based on the Metropolitan Statistical Area market range and varies by experience, skills, knowledge, contribution, location, and performance. Incentive plans may apply. Benefits include Paid Vacation/Sick Time, 401K with Company Match, Medical/Dental/Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, and Associate Volunteer Program. Benefits terms may change; see plan documents for details. For more information about Regions benefits, please refer to the official benefits information provided by Regions. Location: Southport Commons, Indianapolis, Indiana Equal Opportunity Employer/including Disabled/Veterans Job applications are accepted electronically through Regions’ career site for a minimum of five business days from posting. Higher-volume positions may remain active longer due to business need and may be closed at any time at the company’s discretion.
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