Busey
Position Summary
The Relationship Banker combines teller duties with relationship banking, offering personalized service, conducting transactions, and cross‑selling products. The role handles complex tasks such as opening new accounts and assisting with account maintenance for a seamless customer experience. Duties & Responsibilities
Customer Service & Relationship Building
Greet and engage customers in a friendly and professional manner, building lasting relationships. Identify customer needs and offer solutions through the bank’s products and services. Develop and maintain strong customer relationships through personalized service and proactive outreach. Resolve customer concerns and issues promptly to ensure a positive experience.
Sales & Referrals
Promote and cross‑sell bank products. Assist customers in understanding product offerings and provide tailored financial advice, referring to other lines of business as appropriate.
Account Management
Open and manage a variety of accounts. Assist with account maintenance tasks, such as updating information, processing stop payments, and handling transfers. Provide assistance with online banking services and digital banking tools.
Loan & Credit Processing
Refer clients with credit needs to the appropriate banker or line of business.
Transactions & Cash Handling
Process transactions with a high degree of accuracy. Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.
Compliance & Risk Management
Adhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions. Maintain confidentiality of customer information and ensure compliance with privacy regulations. Monitor for potential fraud or suspicious activity, following bank procedures to address issues.
Operational Support
Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports. Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.
Education & Experience
High School diploma required. Previous banking and/or sales experience required. Knowledge of Microsoft Office required. Safe Act registration required for lending roles; registration must be current and active. Benefits & Compensation
Salary based on job duties and qualifications. Base pay range: $16-$19/hour. Eligible for bonus or incentives based on company and individual performance. Busey offers a competitive Total Rewards package including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, and supplemental benefits. Equal Opportunity
Busey is an Equal Opportunity Employer, including Disability/Vets. Busey values diversity and inclusive hiring.
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The Relationship Banker combines teller duties with relationship banking, offering personalized service, conducting transactions, and cross‑selling products. The role handles complex tasks such as opening new accounts and assisting with account maintenance for a seamless customer experience. Duties & Responsibilities
Customer Service & Relationship Building
Greet and engage customers in a friendly and professional manner, building lasting relationships. Identify customer needs and offer solutions through the bank’s products and services. Develop and maintain strong customer relationships through personalized service and proactive outreach. Resolve customer concerns and issues promptly to ensure a positive experience.
Sales & Referrals
Promote and cross‑sell bank products. Assist customers in understanding product offerings and provide tailored financial advice, referring to other lines of business as appropriate.
Account Management
Open and manage a variety of accounts. Assist with account maintenance tasks, such as updating information, processing stop payments, and handling transfers. Provide assistance with online banking services and digital banking tools.
Loan & Credit Processing
Refer clients with credit needs to the appropriate banker or line of business.
Transactions & Cash Handling
Process transactions with a high degree of accuracy. Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.
Compliance & Risk Management
Adhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions. Maintain confidentiality of customer information and ensure compliance with privacy regulations. Monitor for potential fraud or suspicious activity, following bank procedures to address issues.
Operational Support
Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports. Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.
Education & Experience
High School diploma required. Previous banking and/or sales experience required. Knowledge of Microsoft Office required. Safe Act registration required for lending roles; registration must be current and active. Benefits & Compensation
Salary based on job duties and qualifications. Base pay range: $16-$19/hour. Eligible for bonus or incentives based on company and individual performance. Busey offers a competitive Total Rewards package including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, and supplemental benefits. Equal Opportunity
Busey is an Equal Opportunity Employer, including Disability/Vets. Busey values diversity and inclusive hiring.
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