Northeast Iowa Community College
Student Services Assistant - Financial Aid
Northeast Iowa Community College, Calmar, Iowa, United States, 52132
Overview
Student Services Assistant - Financial Aid is a full-time role at Northeast Iowa Community College. The position serves as a primary contact for financial aid, providing information on the financial aid process to students, parents, faculty and staff within a fast-paced, comprehensive Student Services Office that offers admissions, financial aid, career services, counseling, records and registration services with a high level of accuracy and exceptional customer service. The role requires strong problem solving and communication skills to assist students with a wide range of enrollment services questions.
Responsibilities
Supports in-person and virtual student services with a focus on customer service, accuracy, and quick response time for students, parents, community members, and staff.
Communicates with new and continuing students to provide guidance and resolve admissions, financial aid, career services, counseling, records, and registration issues.
Schedules and organizes appointments for a large staff team across the NICC district with accuracy and efficiency.
Assists students with navigating web resources (FAFSA, Master Promissory Note, Loan Entrance Counseling, Student eForms, etc.) to complete the financial aid process from initial application to final award.
Informs students and families about federal, state and institutional financial aid and eligibility requirements.
Provides administrative support for financial aid processing in compliance with federal/state regulations and institutional policies.
Electronically processes incoming paperwork and conducts regular follow-up via email, text or phone.
Enters and maintains student information in various software tools and systems (GSuite, Ellucian Colleague, SoftDocs, CRM, and related systems).
Handles confidential information with discretion in accordance with student privacy policies.
Assists with student outreach efforts.
Plans, prioritizes, and organizes a diversified workload; recommends improvements to office practices or procedures to increase efficiency.
Schedules, organizes, and completes special projects for department members as needed.
Qualifications
Minimum of one year of post-secondary education in Administrative Assistant area with one year of relevant work experience or two years of related post-secondary education.
Must possess a valid driver's license.
Essential Functions Attention to detail, strong organizational abilities, and effective interpersonal and communication skills are essential. Proficiency in managing multiple tasks, prioritizing responsibilities, and safeguarding confidential information within a complex environment. Proficiency with Microsoft and GSuite; Ellucian Colleague experience is highly beneficial. Strong written and oral communication and proofreading skills. Knowledge of office practices and procedures. Ability to work effectively with a diverse student, staff and community population.
Posting Details Open Date: 09/11/2025 — Close Date: Open Until Filled
Special Instructions to Applicants: Open Until Filled
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Accounting
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Responsibilities
Supports in-person and virtual student services with a focus on customer service, accuracy, and quick response time for students, parents, community members, and staff.
Communicates with new and continuing students to provide guidance and resolve admissions, financial aid, career services, counseling, records, and registration issues.
Schedules and organizes appointments for a large staff team across the NICC district with accuracy and efficiency.
Assists students with navigating web resources (FAFSA, Master Promissory Note, Loan Entrance Counseling, Student eForms, etc.) to complete the financial aid process from initial application to final award.
Informs students and families about federal, state and institutional financial aid and eligibility requirements.
Provides administrative support for financial aid processing in compliance with federal/state regulations and institutional policies.
Electronically processes incoming paperwork and conducts regular follow-up via email, text or phone.
Enters and maintains student information in various software tools and systems (GSuite, Ellucian Colleague, SoftDocs, CRM, and related systems).
Handles confidential information with discretion in accordance with student privacy policies.
Assists with student outreach efforts.
Plans, prioritizes, and organizes a diversified workload; recommends improvements to office practices or procedures to increase efficiency.
Schedules, organizes, and completes special projects for department members as needed.
Qualifications
Minimum of one year of post-secondary education in Administrative Assistant area with one year of relevant work experience or two years of related post-secondary education.
Must possess a valid driver's license.
Essential Functions Attention to detail, strong organizational abilities, and effective interpersonal and communication skills are essential. Proficiency in managing multiple tasks, prioritizing responsibilities, and safeguarding confidential information within a complex environment. Proficiency with Microsoft and GSuite; Ellucian Colleague experience is highly beneficial. Strong written and oral communication and proofreading skills. Knowledge of office practices and procedures. Ability to work effectively with a diverse student, staff and community population.
Posting Details Open Date: 09/11/2025 — Close Date: Open Until Filled
Special Instructions to Applicants: Open Until Filled
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Accounting
Referrals increase your chances of interviewing at Northeast Iowa Community College by 2x
Sign in to set job alerts for “Student Services Assistant” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr