Accounts Receivable Specialist

Accounts Receivable Specialist Job Description As a member of the Lone Oak Payroll Team, the Accounts Receivable Specialist plays an integral role in ensuring appropriate management of client accounts. One of the AR Specialist’s core responsibilities is the collection of outstanding accounts receivable dollars from the customers of Lone Oak’s clients. As part of the larger Lone Oak team, this position provides the opportunity to apply strategic communication skills to both external and internal interactions. The role encompasses all other aspects of collections such as resolving customer billing issues and reducing accounts receivable delinquency.

General Responsibilities

Manage all accounts receivable activities for an assigned portfolio of business accounts

Review and resolve client discrepancies/short payments, account adjustments, small balance write off, customer reconciliations, and processing of credit memos

Collect customer payments in accordance with payment due dates

Provide weekly reporting of collections and credit performance

Proactively identify issues attributing to account delinquency

Work closely with clients to problem-solve issues preventing payments

Provide timely follow-up on payments

Act on behalf of our client when contacting customer for payment resolution

Conduct all calls and emails in a professional and courteous manner

Understand customer infrastructures, processes, and identify appropriate/strategic contacts to successfully resolve any internal issues affecting timely payments

Review and provide detailed documentation on current account status in internal systems

Obtain payment commitments and document all associated information

Perform account reconciliations where necessary

Develop and maintain strong working relationships with clients and customers including C-Level executives in order to deliver exceptional customer service

Research and persist through any disputed balances or discrepancies until proper resolution is achieved

Perform other related duties as assigned

Required Skills and Abilities

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Proficient in Microsoft Office Suite or related software

Excellent organizational, attention to detail, and time management skills

Basic understanding of Accounts Receivable procedures

Ability to work independently

Education and Experience

Associates degree required; Bachelor’s degree in related field preferred

2+ years of credit and collection experience in a business to business environment

Proven ability to perform credit and risk assessment

Understanding of collection and sales and use of tax laws and regulations

Ability to independently investigate irregularities and work through problem resolution

Conflict-resolution skills and the ability to independently deescalate situations

Experience in a high-volume billing and invoicing role preferred

Asset based lending experience preferred

Physical Requirements

Prolonged periods sitting at desk and working on a computer

Must be able to lift up to 10 pounds at times

Seniority level Associate

Employment type Full-time

Job function Accounting/Auditing and Customer Service

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