Fluidra North America
Technical & Warranty Support Rep I
Fluidra North America, Atlanta, Georgia, United States, 30383
Overview
Fluidra is looking for a
Contract Technical & Warranty Support Rep 1
to join our team in Atlanta, GA.
Responsibilities
Provide mechanical and electrical troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat in accordance with Fluidra warranty and service guidelines.
Complete Tier 1 level product training in support of pool owner customers with technical product inquiries.
Document all customer service interactions and process orders for replacement parts as necessary.
Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs.
Evaluate each non-warranty related accommodation thoroughly, and when necessary send accommodations to customers, tracking the dollars used in your discretionary non-warranty bucket to ensure the allowance is not exceeded.
Review and authorize warranty service work to be performed by independent service companies.
Attend technical training classes to stay current with troubleshooting products.
Work with other team members to help achieve overall department goals and tasks.
Other duties as assigned.
What We Seek
Must be able to work in a fast-paced environment and have the ability to multi-task.
Must take direction well, follow instructions carefully, and use common sense and personal judgment to help determine the validity of a warranty claim.
At least 6 months of hands-on mechanical and electrical troubleshooting and/or repair experience desired.
Strong written and verbal communication skills. Must have 2 years experience delivering customer service with a positive attitude and cheerful disposition.
Must be able to type 50 WPM.
Possess a technical aptitude with an electrical or mechanical background.
Preferred
Experience with Oracle EBS a plus.
Pool and Spa Industry experience.
Call center experience.
Proficiency with MS Office tools.
Education High school diploma or equivalent.
What We Offer An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
2 weeks of paid vacation
9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
11 paid Holidays
Full range of health benefits including medical, dental & vision, short & long-term disability
401(K) matching (100% of first 3% contributed, 50% of the next 2%)
Health and wellness programs / gym reimbursement
Educational assistance up to $7,000 per year
On-site self-service café / free gourmet coffee stations
Company sponsored FUN events!
Generous product discount
Who We Are Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover-Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these resources we’re able to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things. Our focus is on creating the perfect pool and wellness experience responsibly. Our employees embody guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
EEO Statement Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
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Contract Technical & Warranty Support Rep 1
to join our team in Atlanta, GA.
Responsibilities
Provide mechanical and electrical troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat in accordance with Fluidra warranty and service guidelines.
Complete Tier 1 level product training in support of pool owner customers with technical product inquiries.
Document all customer service interactions and process orders for replacement parts as necessary.
Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs.
Evaluate each non-warranty related accommodation thoroughly, and when necessary send accommodations to customers, tracking the dollars used in your discretionary non-warranty bucket to ensure the allowance is not exceeded.
Review and authorize warranty service work to be performed by independent service companies.
Attend technical training classes to stay current with troubleshooting products.
Work with other team members to help achieve overall department goals and tasks.
Other duties as assigned.
What We Seek
Must be able to work in a fast-paced environment and have the ability to multi-task.
Must take direction well, follow instructions carefully, and use common sense and personal judgment to help determine the validity of a warranty claim.
At least 6 months of hands-on mechanical and electrical troubleshooting and/or repair experience desired.
Strong written and verbal communication skills. Must have 2 years experience delivering customer service with a positive attitude and cheerful disposition.
Must be able to type 50 WPM.
Possess a technical aptitude with an electrical or mechanical background.
Preferred
Experience with Oracle EBS a plus.
Pool and Spa Industry experience.
Call center experience.
Proficiency with MS Office tools.
Education High school diploma or equivalent.
What We Offer An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
2 weeks of paid vacation
9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
11 paid Holidays
Full range of health benefits including medical, dental & vision, short & long-term disability
401(K) matching (100% of first 3% contributed, 50% of the next 2%)
Health and wellness programs / gym reimbursement
Educational assistance up to $7,000 per year
On-site self-service café / free gourmet coffee stations
Company sponsored FUN events!
Generous product discount
Who We Are Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover-Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these resources we’re able to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things. Our focus is on creating the perfect pool and wellness experience responsibly. Our employees embody guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
EEO Statement Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
#J-18808-Ljbffr