Hitachi Vantara Corporation
Overview
Description
Advanced Technician - HAC role located in Charleston, WV. Reports to the Field Service Manager. This role is considered an expert on all Sullair rotary/oil free products and accessories (except centrifugal technology) and on competitive rotary/oil free products, vacuum, scroll and other technologies. The technician trains other technicians on Sullair rotary products and accessories, provides maintenance and technical support for Sullair products at customer field locations, installs new products or enhances existing ones, and may provide training and best practices for on-site customer personnel. Responsible for identifying and troubleshooting malfunctions, scheduling or conducting repairs, preparing detailed service reports, logging maintenance activities, and coordinating with Hitachi Global Air Power departments to close issues in a timely manner. Supports the Sullair Training Department for customers, distributors, and employees. This position reports directly to the Field Service Manager.
Responsibilities
Performs any needed service on all compressed air products, regardless of brand, except for centrifugal technology
Trains other technicians on all rotary products and accessories
Travels to field jobsites for troubleshooting and service of Sullair and competitive rotary products
Follows standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
On call as scheduled for afterhours customer support
Follows all Environmental Health and Safety policies and procedures
Communicates distributor feedback to Sullair management as Voice of Customer
Drives field concerns to closure in a timely manner
Supports goal of service within the Service Department of 95%
Contributes to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image
Performs all duties in accordance with company standards, while understanding the needs and expectations of the customer
Dedicated to completion of responsibilities
Must be fluent in English and have a valid driver\'s license; long-term validity with clean record required
Must be able to lift to 50 lbs regularly and work in industrial environments including extremes of temperature with continuous walking, reaching, bending, and kneeling
Will use company provided equipment and attend company provided training; must have own tools to perform duties
Operate a company vehicle safely and in compliance with traffic laws and HGAP policies
Education
High School Diploma or equivalent (related industry experience may be considered in lieu of education requirements)
Associate degree a plus
Technical Trade School a plus
Training Requirements The following training must be completed within 6-9 months of the hire date to satisfy the Advanced Technician tier within the HAC Technician Advancement Program.
Sullair – “Certified Technician”
Online
Oil Flooded Basics
Stationary Controllers
Introduction to Control System
Oil Sampling
Introduction to electrical basics
In Person
Oil Flooded stationary
Electrical fundamentals
Sullair – “Certified Senior Technician”
Online
Piping / instrumentation diagrams
Introduction to VSD
Communication and sequencing
Intro to Oil Free
DS/DSP
SRL
In Person
Microprocessor and controls
Variable speed drives
Oil Free stationary
Refrigeration / EPA certified
Compressed air challenge – Level 1
Professional experience
4-6 years of air compressor commissioning and maintenance experience
Experience with multiple brands of rotary screw and oil free compressors and accessories
Demonstrated success in technical aptitudes of compressed air systems
Experience with industrial product manufacturing and processes
Strong verbal and written communication skills
Ability to engage and communicate effectively with all levels of the organization
Strong grasp of Microsoft Office required
Ability to read and understand schematics
Ability to work independently or on a team
Key behaviors
On time to all meetings/appointments/scheduled engagements
Disciplined and reliable work habits
Dedicated to completion of responsibilities and work safety
Willing to accept responsibilities within a team environment
Direct reports
N/A
The successful candidate is responsible for complying with Hitachi\u2019s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization\'s efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company\'s discretion.
Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
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Advanced Technician - HAC role located in Charleston, WV. Reports to the Field Service Manager. This role is considered an expert on all Sullair rotary/oil free products and accessories (except centrifugal technology) and on competitive rotary/oil free products, vacuum, scroll and other technologies. The technician trains other technicians on Sullair rotary products and accessories, provides maintenance and technical support for Sullair products at customer field locations, installs new products or enhances existing ones, and may provide training and best practices for on-site customer personnel. Responsible for identifying and troubleshooting malfunctions, scheduling or conducting repairs, preparing detailed service reports, logging maintenance activities, and coordinating with Hitachi Global Air Power departments to close issues in a timely manner. Supports the Sullair Training Department for customers, distributors, and employees. This position reports directly to the Field Service Manager.
Responsibilities
Performs any needed service on all compressed air products, regardless of brand, except for centrifugal technology
Trains other technicians on all rotary products and accessories
Travels to field jobsites for troubleshooting and service of Sullair and competitive rotary products
Follows standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
On call as scheduled for afterhours customer support
Follows all Environmental Health and Safety policies and procedures
Communicates distributor feedback to Sullair management as Voice of Customer
Drives field concerns to closure in a timely manner
Supports goal of service within the Service Department of 95%
Contributes to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image
Performs all duties in accordance with company standards, while understanding the needs and expectations of the customer
Dedicated to completion of responsibilities
Must be fluent in English and have a valid driver\'s license; long-term validity with clean record required
Must be able to lift to 50 lbs regularly and work in industrial environments including extremes of temperature with continuous walking, reaching, bending, and kneeling
Will use company provided equipment and attend company provided training; must have own tools to perform duties
Operate a company vehicle safely and in compliance with traffic laws and HGAP policies
Education
High School Diploma or equivalent (related industry experience may be considered in lieu of education requirements)
Associate degree a plus
Technical Trade School a plus
Training Requirements The following training must be completed within 6-9 months of the hire date to satisfy the Advanced Technician tier within the HAC Technician Advancement Program.
Sullair – “Certified Technician”
Online
Oil Flooded Basics
Stationary Controllers
Introduction to Control System
Oil Sampling
Introduction to electrical basics
In Person
Oil Flooded stationary
Electrical fundamentals
Sullair – “Certified Senior Technician”
Online
Piping / instrumentation diagrams
Introduction to VSD
Communication and sequencing
Intro to Oil Free
DS/DSP
SRL
In Person
Microprocessor and controls
Variable speed drives
Oil Free stationary
Refrigeration / EPA certified
Compressed air challenge – Level 1
Professional experience
4-6 years of air compressor commissioning and maintenance experience
Experience with multiple brands of rotary screw and oil free compressors and accessories
Demonstrated success in technical aptitudes of compressed air systems
Experience with industrial product manufacturing and processes
Strong verbal and written communication skills
Ability to engage and communicate effectively with all levels of the organization
Strong grasp of Microsoft Office required
Ability to read and understand schematics
Ability to work independently or on a team
Key behaviors
On time to all meetings/appointments/scheduled engagements
Disciplined and reliable work habits
Dedicated to completion of responsibilities and work safety
Willing to accept responsibilities within a team environment
Direct reports
N/A
The successful candidate is responsible for complying with Hitachi\u2019s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization\'s efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company\'s discretion.
Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
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