Silent Partner Services
The Main Responsibilities
Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Manage circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits, including long-haul, metro, and international optical networks.
Work closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data, and develop design optimization plans.
Interface with fiber vendors, telecom providers, and other entities on complex technical matters.
Participate as a Lead/SME in customer meetings, procedural reviews, audits, and other functions.
Review and interpret electric data processing (EDP) and as-built engineering documentation.
Coordinate and track return material authorization (RMA) requests, including vendor communication.
Analyze, test, and repair Layer 2/3 network problems, ensuring services meet customer SLAs for latency, packet loss, jitter, throughput, using standard protocols and platforms like Iperf and Brix.
What We Look For in a Candidate
Basic Qualifications:
Minimum of 5+ years’ experience with SONET, DWDM, SDH, DCCS, Ethernet, VPLS, IP, MPLS networks. Possess or able to obtain security clearance. Ability to communicate technical issues professionally with management and government personnel. Flexibility regarding work levels and shift accommodations is required. Preferred Qualifications:
Associate degree in Engineering, Electronics, Software, or Networks, or equivalent experience. Seven or more years of relevant work experience. Certifications such as Cisco CCIP, CCDP, CCNP, or equivalents from Juniper or ALU. Strong knowledge of DWDM Layer 1, Metro Ethernet, IP communications (IPv4, IPv6), routing protocols. Experience with broadband/narrowband circuit maintenance, testing, provisioning, and circuit activation. Experience with routers, IP protocols, configurations, interfaces, and transport platforms (Nortel, Cisco, Ciena, Lucent, Tellabs). Experience with government networks and customers. Leadership skills to manage customer networks, escalate issues, and interact professionally with clients and management. Ability to manage multiple issues with prioritization and make sound decisions under pressure. Experience in training and developing technical staff.
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Minimum of 5+ years’ experience with SONET, DWDM, SDH, DCCS, Ethernet, VPLS, IP, MPLS networks. Possess or able to obtain security clearance. Ability to communicate technical issues professionally with management and government personnel. Flexibility regarding work levels and shift accommodations is required. Preferred Qualifications:
Associate degree in Engineering, Electronics, Software, or Networks, or equivalent experience. Seven or more years of relevant work experience. Certifications such as Cisco CCIP, CCDP, CCNP, or equivalents from Juniper or ALU. Strong knowledge of DWDM Layer 1, Metro Ethernet, IP communications (IPv4, IPv6), routing protocols. Experience with broadband/narrowband circuit maintenance, testing, provisioning, and circuit activation. Experience with routers, IP protocols, configurations, interfaces, and transport platforms (Nortel, Cisco, Ciena, Lucent, Tellabs). Experience with government networks and customers. Leadership skills to manage customer networks, escalate issues, and interact professionally with clients and management. Ability to manage multiple issues with prioritization and make sound decisions under pressure. Experience in training and developing technical staff.
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