Wolviston Recruitment partners
1st Line Service Desk Analyst
Wolviston Recruitment partners, Location, West Virginia, United States
1st Line Service Desk Analyst
Location:
Billingham, Co Durham
Contract Type:
Permanent / Full Time
Closing Date:
Nov 7th, 2025
Ref:
1621802
Job Title:
1st Line Service Desk Analyst Location:
Billingham (on-site only) Type:
Temporary Contract
Our client – a reputable manufacturer based in the North East – is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations.
The Role
Act as the first point of contact for IT support queries via ServiceNow
Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V)
Carry out basic user and server administration
Document resolutions and processes clearly and accurately
Exposure to Oracle is a bonus, but not essential
Requirements
Experience in a similar 1st line or service desk role
Strong troubleshooting and communication skills
Ability to work independently and take ownership of incidents
Organised and calm under pressure
Full Clean Driving Licence
Apply Now
Want to know more about this role? — say hello to Liz
We support our clients’ needs through a range of project, engineering and recruitment services that help them to grow and succeed.
Get in touch Our experienced team of consultants are ready to assist with your recruitment needs - whether you are a candidate looking for a new role, or a company looking to recruit, send us an email or call us to speak to a member of the team.
Stockton-on-Tees Office Wolviston House, 5 Falcon Court Preston Farm Stockton-on-Tees Cleveland TS18 3TS
#J-18808-Ljbffr
Billingham, Co Durham
Contract Type:
Permanent / Full Time
Closing Date:
Nov 7th, 2025
Ref:
1621802
Job Title:
1st Line Service Desk Analyst Location:
Billingham (on-site only) Type:
Temporary Contract
Our client – a reputable manufacturer based in the North East – is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations.
The Role
Act as the first point of contact for IT support queries via ServiceNow
Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V)
Carry out basic user and server administration
Document resolutions and processes clearly and accurately
Exposure to Oracle is a bonus, but not essential
Requirements
Experience in a similar 1st line or service desk role
Strong troubleshooting and communication skills
Ability to work independently and take ownership of incidents
Organised and calm under pressure
Full Clean Driving Licence
Apply Now
Want to know more about this role? — say hello to Liz
We support our clients’ needs through a range of project, engineering and recruitment services that help them to grow and succeed.
Get in touch Our experienced team of consultants are ready to assist with your recruitment needs - whether you are a candidate looking for a new role, or a company looking to recruit, send us an email or call us to speak to a member of the team.
Stockton-on-Tees Office Wolviston House, 5 Falcon Court Preston Farm Stockton-on-Tees Cleveland TS18 3TS
#J-18808-Ljbffr