Pioneer search
Location:
City of London, London
Salary: £30000.00 - £36000.00 per annum
Type: Permanent
1st Line Support Engineer - Insurance & Financial Services
A
Support Analyst
is required for an opportunity to join the IT team of a
global insurance & financial services group , supporting a user base of around 1,000 across London & international offices. You'll work at the front line of technology, providing support across Windows 10 & Windows 11, Office 365, Active Directory & Citrix, in an environment that values professionalism, quality service & collaboration.
This role suits someone interested in working in a corporate or regulated setting, who's confident dealing directly with users, managing tickets, & prioritising effectively in a busy environment.
The Role
Provide first point of contact for all IT queries across Windows 10 & Windows 11 & O365
Manage incidents & requests through the ticketing tool (ServiceNow or similar)
Support Citrix & VPN access for remote users
Collaborate with 2nd Line & Infrastructure teams on escalations
Contribute to a consistent, high-quality user experience across the business
Skills & Experience
Minimum 12 months in a 1st Line or Service Desk environment
Good understanding of Active Directory (user creation & admin)
Exposure to Citrix & VPN technologies
Knowledge of ITSM / ticketing tools such as ServiceNow
Well-organised, methodical, & comfortable working to SLAs
Working Pattern Hybrid model with weekly rotation between home & office:
Office:
8-4 or 9-5
Home:
7:30-3:30 or 10-6:30
This is a
critical hire
for a team known for its strong internal reputation & business visibility. It offers the chance to build your technical foundation within a professional, insurance-focused environment where your work directly supports global operations.
#J-18808-Ljbffr
City of London, London
Salary: £30000.00 - £36000.00 per annum
Type: Permanent
1st Line Support Engineer - Insurance & Financial Services
A
Support Analyst
is required for an opportunity to join the IT team of a
global insurance & financial services group , supporting a user base of around 1,000 across London & international offices. You'll work at the front line of technology, providing support across Windows 10 & Windows 11, Office 365, Active Directory & Citrix, in an environment that values professionalism, quality service & collaboration.
This role suits someone interested in working in a corporate or regulated setting, who's confident dealing directly with users, managing tickets, & prioritising effectively in a busy environment.
The Role
Provide first point of contact for all IT queries across Windows 10 & Windows 11 & O365
Manage incidents & requests through the ticketing tool (ServiceNow or similar)
Support Citrix & VPN access for remote users
Collaborate with 2nd Line & Infrastructure teams on escalations
Contribute to a consistent, high-quality user experience across the business
Skills & Experience
Minimum 12 months in a 1st Line or Service Desk environment
Good understanding of Active Directory (user creation & admin)
Exposure to Citrix & VPN technologies
Knowledge of ITSM / ticketing tools such as ServiceNow
Well-organised, methodical, & comfortable working to SLAs
Working Pattern Hybrid model with weekly rotation between home & office:
Office:
8-4 or 9-5
Home:
7:30-3:30 or 10-6:30
This is a
critical hire
for a team known for its strong internal reputation & business visibility. It offers the chance to build your technical foundation within a professional, insurance-focused environment where your work directly supports global operations.
#J-18808-Ljbffr