Technical Analyst

We are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. What We Offer Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants And much more... About Us People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital in Marquette, MI and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). How You'll Contribute The Technical Analyst provides support for basic incident and request resolution and is reported to the division service desk. Performs initial assessments, triage, research, and resolve basic incidents and requests regarding the use of application software products and/or infrastructure components. Qualifications And Requirements Minimum Education High school diploma or equivalent Associate's Degree (Preferred) Years of relevant experience may be substituted for required education. Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Licenses Valid driver's license in State of Michigan Essential Functions Enters support requests into tracking system and assigns ticket number. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response. Diagnoses, resolves and closes customer issues according to service level guidelines for basic incidents and requests. Promptly escalates issues to higher level technical support or management when necessary. Provides end-user desktop training and minor hardware/peripheral repair as appropriate. Provides support desktop operating systems and assists with account access, password resets, and user access privileges. Provides after hours and on-call support as needed. EEOC Statement UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

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