County of Pamlico
Join to apply for the
Telecommunicator
role at
County of Pamlico Overview A Telecommunicator is responsible for answering all calls for service, including emergency and non-emergency phone calls received in the County's Emergency Communications Center. This person will react quickly with precision in response to all calls for service with professionalism, gather all pertinent information, and relay information through data entry to dispatch. Responsibilities Serve as a 911 Call Taker for the County's Communications Center. Receive routine and emergency telephone calls and personal requests for assistance concerning crimes, emergencies, animal control, home health, or general information; re-route calls to the proper agency. Use CAD system to locate caller address and location. Operate Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, warrant checks, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work. Provide information to the public in person and over the telephone concerning a variety of county services. Attend required training to retain certificates. Perform related duties as required. Demonstrate ability to work in a secure environment. Communicate effectively orally and in writing. Perform other duties as assigned by chain of command. Work in a secure environment and communicate effectively in stressful situations. Adhere to four core values: respect, honesty, loyalty, and integrity. Knowledge, Skills, and Abilities This is a call answering and processing position. Responsible for responding to citizen and public safety inquiries and for creating and maintaining vital records. Work is performed in a restricted facility sitting at a computer terminal using state-of-the-art telecommunications equipment. Must have excellent hearing, clear speech, effective verbal skills, and be able to type quickly and accurately. Must have the ability to perform multiple functions simultaneously. Must be a team player and able to perform successfully in a stressful work environment. Certifications and Training Emergency Communications Telecommunicators are required to attain certifications including National Emergency Medical Dispatch Certification, Emergency Telecommunicator Certification, NC SBI-DCI certification, and CPR certification within six (6) months of employment. Fingerprinting, competency testing, and extensive background investigations are necessary prior to selection; this process could require several months to complete. Applicant must also pass Criminal Background Investigation, Drug screening, and, in some cases, a medical evaluation by a licensed physician. Education and Experience Graduation from high school and public contact and customer service experience; communications and dispatching experience preferred; or an equivalent combination of education and experience. Special Requirements Possess the ability to be DCI Certified. Possess no felony record. Possess the ability to be CPR Certified. EMD and other certifications may be required. Must be able to perform sedentary work; exert up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects. Must have visual acuity to operate computer equipment and review written records. Physical Requirements Must be able to physically perform basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing. Seniority level Entry level Employment type Full-time Job function Other
#J-18808-Ljbffr
Telecommunicator
role at
County of Pamlico Overview A Telecommunicator is responsible for answering all calls for service, including emergency and non-emergency phone calls received in the County's Emergency Communications Center. This person will react quickly with precision in response to all calls for service with professionalism, gather all pertinent information, and relay information through data entry to dispatch. Responsibilities Serve as a 911 Call Taker for the County's Communications Center. Receive routine and emergency telephone calls and personal requests for assistance concerning crimes, emergencies, animal control, home health, or general information; re-route calls to the proper agency. Use CAD system to locate caller address and location. Operate Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, warrant checks, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work. Provide information to the public in person and over the telephone concerning a variety of county services. Attend required training to retain certificates. Perform related duties as required. Demonstrate ability to work in a secure environment. Communicate effectively orally and in writing. Perform other duties as assigned by chain of command. Work in a secure environment and communicate effectively in stressful situations. Adhere to four core values: respect, honesty, loyalty, and integrity. Knowledge, Skills, and Abilities This is a call answering and processing position. Responsible for responding to citizen and public safety inquiries and for creating and maintaining vital records. Work is performed in a restricted facility sitting at a computer terminal using state-of-the-art telecommunications equipment. Must have excellent hearing, clear speech, effective verbal skills, and be able to type quickly and accurately. Must have the ability to perform multiple functions simultaneously. Must be a team player and able to perform successfully in a stressful work environment. Certifications and Training Emergency Communications Telecommunicators are required to attain certifications including National Emergency Medical Dispatch Certification, Emergency Telecommunicator Certification, NC SBI-DCI certification, and CPR certification within six (6) months of employment. Fingerprinting, competency testing, and extensive background investigations are necessary prior to selection; this process could require several months to complete. Applicant must also pass Criminal Background Investigation, Drug screening, and, in some cases, a medical evaluation by a licensed physician. Education and Experience Graduation from high school and public contact and customer service experience; communications and dispatching experience preferred; or an equivalent combination of education and experience. Special Requirements Possess the ability to be DCI Certified. Possess no felony record. Possess the ability to be CPR Certified. EMD and other certifications may be required. Must be able to perform sedentary work; exert up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects. Must have visual acuity to operate computer equipment and review written records. Physical Requirements Must be able to physically perform basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing. Seniority level Entry level Employment type Full-time Job function Other
#J-18808-Ljbffr