Carvana
Arbitration Administrator - ADESA Tampa
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Arbitration Administrator - ADESA Tampa
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Carvana . About Us ADESA, a Carvana owned company, operates over 50 locations in the US. Our Auto Auctions provide vehicle services including repair & reconditioning, auction remarketing, and market hub distribution centers. Our inventory includes hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry with a “we” culture. The industry is fast-paced and competitive, and we are excited about the future as we expand facilities, sales, and inventory. We are looking for great people to join us on this journey. Role and Team Job Summary: Reporting to the General Manager or designated manager, resolve differences between the buyer and the seller arising from representations on the auction block. Research issues and recommend final decisions regarding post-sale issues. Perform duties as assigned by the General Manager or designated manager. Ensure compliance with company policy, procedures, and applicable federal laws. Responsibilities Provide Excellent Customer Service Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. Maintain a professional appearance, orderly work environment and friendly disposition by greeting others. Be familiar with procedures for handling customer complaints or disputes. Resolve complaints in a friendly, courteous manner and advise the designated manager of serious issues. Resolve arbitration differences in a polite and distinct manner, ensuring customers are aware of sale regulations. Recommend new customer services and procedures to the General Manager or designated manager. Enforce And Communicate Arbitration Policy And Procedure Maintain good communication with management and office personnel. Ensure proper follow-through on directives, bulletins, schedules, and accounting from the General Manager or designated manager or corporate sources. Understand and enforce the auction’s arbitration policies and procedures. Perform customer arbitration transactions promptly and courteously. Research and recommend options and resolutions to the General Manager regarding post-sale issues (e.g., mechanical repairs, transportation costs). Communicate final decisions to the customer and coordinate the post-sale process. Coordinate third-party inspections and proper recordkeeping. Other Responsibilities Practice proper loss prevention and safety procedures. Maintain safe work areas and follow policy for accidents, injuries, and property loss or damage; report incidents to the designated manager. Advise designated manager of breakdowns and maintenance needs. Promote teamwork and uphold company core values. Qualifications • High School Diploma or GED required • One (1) year of mechanical experience preferred • At least three (3) years of auto auction experience preferred • Basic mechanical and body shop knowledge preferred • Basic computer skills required • Effective communication skills required • Must be qualified to operate a motor vehicle and possess a valid driver license Physical Requirements and Working Conditions Medium to Heavy physical work; conditions may include standing, walking, lifting, and exposure to environmental factors. May require occasional climbing or rapid movement in emergencies. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants are considered without regard to protected categories. This job description is not exhaustive and duties may change with notice.
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Join to apply for the
Arbitration Administrator - ADESA Tampa
role at
Carvana . About Us ADESA, a Carvana owned company, operates over 50 locations in the US. Our Auto Auctions provide vehicle services including repair & reconditioning, auction remarketing, and market hub distribution centers. Our inventory includes hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry with a “we” culture. The industry is fast-paced and competitive, and we are excited about the future as we expand facilities, sales, and inventory. We are looking for great people to join us on this journey. Role and Team Job Summary: Reporting to the General Manager or designated manager, resolve differences between the buyer and the seller arising from representations on the auction block. Research issues and recommend final decisions regarding post-sale issues. Perform duties as assigned by the General Manager or designated manager. Ensure compliance with company policy, procedures, and applicable federal laws. Responsibilities Provide Excellent Customer Service Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. Maintain a professional appearance, orderly work environment and friendly disposition by greeting others. Be familiar with procedures for handling customer complaints or disputes. Resolve complaints in a friendly, courteous manner and advise the designated manager of serious issues. Resolve arbitration differences in a polite and distinct manner, ensuring customers are aware of sale regulations. Recommend new customer services and procedures to the General Manager or designated manager. Enforce And Communicate Arbitration Policy And Procedure Maintain good communication with management and office personnel. Ensure proper follow-through on directives, bulletins, schedules, and accounting from the General Manager or designated manager or corporate sources. Understand and enforce the auction’s arbitration policies and procedures. Perform customer arbitration transactions promptly and courteously. Research and recommend options and resolutions to the General Manager regarding post-sale issues (e.g., mechanical repairs, transportation costs). Communicate final decisions to the customer and coordinate the post-sale process. Coordinate third-party inspections and proper recordkeeping. Other Responsibilities Practice proper loss prevention and safety procedures. Maintain safe work areas and follow policy for accidents, injuries, and property loss or damage; report incidents to the designated manager. Advise designated manager of breakdowns and maintenance needs. Promote teamwork and uphold company core values. Qualifications • High School Diploma or GED required • One (1) year of mechanical experience preferred • At least three (3) years of auto auction experience preferred • Basic mechanical and body shop knowledge preferred • Basic computer skills required • Effective communication skills required • Must be qualified to operate a motor vehicle and possess a valid driver license Physical Requirements and Working Conditions Medium to Heavy physical work; conditions may include standing, walking, lifting, and exposure to environmental factors. May require occasional climbing or rapid movement in emergencies. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants are considered without regard to protected categories. This job description is not exhaustive and duties may change with notice.
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