Bank of America
Credit Solutions Advisor - Watertown Square Financial Center - MA
Bank of America, Watertown, Massachusetts, us, 02472
Credit Solutions Advisor - Watertown Square Financial Center - MA
Join to apply for the
Credit Solutions Advisor - Watertown Square Financial Center - MA
role at
Bank of America .
Overview This job is responsible for originating loans for clients with residential mortgage needs and is the primary lending specialist working full time within the financial center. Key responsibilities include delivering First Mortgage and HELOC lending products in person or by telephone and providing products such as Auto Loans, Credit Cards and Core Banking products. Job expectations include effectively balancing sales performance, operational risk, and client relationship care.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities
Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan
Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities
Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
Responds to client requests and makes referrals to appropriate internal partners based on client needs
Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience
Qualifications
Minimum of 2 years of mortgage origination experience. In lieu of this requirement, has previously held the role of Home Service Specialist II, Lending Client Associate, Lending Client Support Manager, Lending Specialist, Senior Banker, Business Solutions Advisor or Financial Solutions Advisor at Bank of America for 1 year
Knowledge of credit and home lending requirements
Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone
Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information
Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution
Strong written and verbal communications skills
Ability to handle ambiguity and adapt to changing circumstances
Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
Willingness to work weekends and/or extended hours as needed
Team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
Ability to learn and understand technology
Commitment to professional ethics and regulatory due diligence, complying with all Federal and State policies
Desired Qualifications
Experience working in a financial center where goals were met or exceeded
Ability to analyze complex financial data and provide financial alternatives
Knowledge of banking products and services
Strong time management and ability to organize, prioritize and perform multiple tasks
Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government), including structuring, processing, underwriting and closing procedures
Knowledge of Federal regulations governing real estate lending, FHA and HUD guidelines, and other lending products (Credit Cards, Vehicle Loans)
Strong computer skills including MS applications and use of laptop technology
Skills
Client Management
Client Solutions Advisory
Customer and Client Focus
Referral Identification
Risk Management
Client Experience Branding
Credit Documentation Requirements
Credit and Risk Assessment
Pipeline Management
Referral Management
Attention to Detail
Collaboration
Issue Management
Prospecting
Relationship Building
Education and Other Details
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
Employment Type and Seniority
Seniority level: Entry level
Employment type: Full-time
Job function: Consulting, Information Technology, and Sales
Industry: Banking
Referrals increase your chances of interviewing at Bank of America. Get notified about new Solutions Advisor jobs in Watertown, MA.
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Credit Solutions Advisor - Watertown Square Financial Center - MA
role at
Bank of America .
Overview This job is responsible for originating loans for clients with residential mortgage needs and is the primary lending specialist working full time within the financial center. Key responsibilities include delivering First Mortgage and HELOC lending products in person or by telephone and providing products such as Auto Loans, Credit Cards and Core Banking products. Job expectations include effectively balancing sales performance, operational risk, and client relationship care.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities
Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan
Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities
Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
Responds to client requests and makes referrals to appropriate internal partners based on client needs
Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience
Qualifications
Minimum of 2 years of mortgage origination experience. In lieu of this requirement, has previously held the role of Home Service Specialist II, Lending Client Associate, Lending Client Support Manager, Lending Specialist, Senior Banker, Business Solutions Advisor or Financial Solutions Advisor at Bank of America for 1 year
Knowledge of credit and home lending requirements
Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone
Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information
Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution
Strong written and verbal communications skills
Ability to handle ambiguity and adapt to changing circumstances
Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
Willingness to work weekends and/or extended hours as needed
Team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
Ability to learn and understand technology
Commitment to professional ethics and regulatory due diligence, complying with all Federal and State policies
Desired Qualifications
Experience working in a financial center where goals were met or exceeded
Ability to analyze complex financial data and provide financial alternatives
Knowledge of banking products and services
Strong time management and ability to organize, prioritize and perform multiple tasks
Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government), including structuring, processing, underwriting and closing procedures
Knowledge of Federal regulations governing real estate lending, FHA and HUD guidelines, and other lending products (Credit Cards, Vehicle Loans)
Strong computer skills including MS applications and use of laptop technology
Skills
Client Management
Client Solutions Advisory
Customer and Client Focus
Referral Identification
Risk Management
Client Experience Branding
Credit Documentation Requirements
Credit and Risk Assessment
Pipeline Management
Referral Management
Attention to Detail
Collaboration
Issue Management
Prospecting
Relationship Building
Education and Other Details
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
Employment Type and Seniority
Seniority level: Entry level
Employment type: Full-time
Job function: Consulting, Information Technology, and Sales
Industry: Banking
Referrals increase your chances of interviewing at Bank of America. Get notified about new Solutions Advisor jobs in Watertown, MA.
#J-18808-Ljbffr