SISL Global
Responsibilities
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Spare parts management Good Knowledge / handon on supporting VDI 1st level Trroubleshooting Audio and Video Support including Health Checks Inventory and Asset Management – Depot Operations Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams to properly onboard incoming new hires Ensure that hardware is properly assigned and updated into our management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies Seniority level
Associate Employment type
Contract Job function
Analyst Industries
IT Services and IT Consulting Location
Pekin, IL
#J-18808-Ljbffr
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Spare parts management Good Knowledge / handon on supporting VDI 1st level Trroubleshooting Audio and Video Support including Health Checks Inventory and Asset Management – Depot Operations Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams to properly onboard incoming new hires Ensure that hardware is properly assigned and updated into our management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies Seniority level
Associate Employment type
Contract Job function
Analyst Industries
IT Services and IT Consulting Location
Pekin, IL
#J-18808-Ljbffr