HCLTech
Overview
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This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $31,000.00/yr - $58,000.00/yr
Direct message the job poster from HCLTech
Role purpose This role will provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).
Responsibilities
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Printer break-fix and installation
Disposal, redeployment and asset reclaim
Data backup and data recovery coordination
Hardware refresh
Warranty and out-of-warranty repair and replacement
Spare parts management
Hands-on support for VDI 1st level troubleshooting
Audio and video support including health checks
Inventory and asset management – depot operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, manage classification, assignment, tracking, and completion of requests or incidents
Asset tagging and entering all incoming equipment into the asset management system
Collaborate with cross-functional teams to onboard incoming new hires
Ensure hardware is properly assigned and updated in the management system
Provide weekly reports on physical inventory counts and weekly outflows of hardware
Work with external suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure resolutions are consistent with company standards and policies
Qualifications
Prefer 3-5 years IT experience, including technical training
Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite
Experience with imaging Windows 10 OS
Familiar with basic network concepts (e.g., TCP/IP, Windows networking, Ethernet)
Experience with PC-based word processing, presentation, and email software
Experience with PC-based spreadsheet software sufficient to develop formulas, calculations across multiple worksheets, and use functions
Ability and willingness to work extended hours or a modified schedule
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among competing requests
Experience working in or supporting a call center or help desk environment
MCP and/or A+ Certifications
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams
Able to lift up to 50 pounds
Own car for transportation (mileage reimbursed by policy)
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.
Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at HCLTech by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $31,000.00/yr - $58,000.00/yr
Direct message the job poster from HCLTech
Role purpose This role will provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).
Responsibilities
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Printer break-fix and installation
Disposal, redeployment and asset reclaim
Data backup and data recovery coordination
Hardware refresh
Warranty and out-of-warranty repair and replacement
Spare parts management
Hands-on support for VDI 1st level troubleshooting
Audio and video support including health checks
Inventory and asset management – depot operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, manage classification, assignment, tracking, and completion of requests or incidents
Asset tagging and entering all incoming equipment into the asset management system
Collaborate with cross-functional teams to onboard incoming new hires
Ensure hardware is properly assigned and updated in the management system
Provide weekly reports on physical inventory counts and weekly outflows of hardware
Work with external suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure resolutions are consistent with company standards and policies
Qualifications
Prefer 3-5 years IT experience, including technical training
Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite
Experience with imaging Windows 10 OS
Familiar with basic network concepts (e.g., TCP/IP, Windows networking, Ethernet)
Experience with PC-based word processing, presentation, and email software
Experience with PC-based spreadsheet software sufficient to develop formulas, calculations across multiple worksheets, and use functions
Ability and willingness to work extended hours or a modified schedule
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among competing requests
Experience working in or supporting a call center or help desk environment
MCP and/or A+ Certifications
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams
Able to lift up to 50 pounds
Own car for transportation (mileage reimbursed by policy)
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.
Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at HCLTech by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Get notified when a new job is posted.
Sign in to set job alerts for “Desktop Support Specialist” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr