Avis Budget Group
UKG WFM Pro Scheduler & Strategic Workforce Planning (SWP) Administrator
Avis Budget Group, Parsippany, New Jersey, United States
Overview
Avis Budget Group is seeking a UKG WFM Pro Scheduler & Strategic Workforce Planning (SWP) Administrator to support labor optimization across car rental operations. This role configures, maintains, and improves the UKG Workforce Management suite—including Scheduler and SWP modules—with a focus on aligning labor to rental demand and customer volume. The ideal candidate combines system expertise with an understanding of car rental operations, workflows, and labor dynamics to ensure workforce capacity aligns with demand while controlling labor costs. What you’ll do
System Configuration & Maintenance
– Configure and maintain UKG WFM Scheduler and SWP modules. Update configuration to reflect business changes, including new locations, job roles, seasonality, and operating hours. Work with UKG Support to troubleshoot issues and maintain system stability. Operational Scheduling & Coverage
– Build and manage schedules for frontline roles such as counter staff, vehicle service agents, lot attendants, and return agents. Align daily and weekly schedules with rental demand, adjusting for peak periods like weekends, holidays, and flight changes. Use volume-driven forecasts to ensure appropriate coverage and minimize overtime, idle time, and understaffing. Strategic Workforce Planning (SWP)
– Develop and maintain labor planning models in UKG SWP based on rental reservation trends, historical data, and expected demand by location. Partner with Finance and HR to inform headcount planning, staffing budgets, and seasonal ramp-up strategies. Forecast labor needs over weekly, monthly, and quarterly horizons to support operational readiness and long-term workforce strategies. Ensure SWP data integrates with UKG Scheduler and HRIS systems. Training & End User Support
– Deliver training to location leaders on UKG scheduling tools, labor forecasts, and self-service features. Support adoption of the UKG mobile app and manager dashboards for efficient schedule management. Serve as first line of support for user questions, troubleshooting, and process guidance. Reporting & Analytics
– Develop and distribute reports on schedule accuracy, labor utilization, overtime, shift coverage, and compliance. Analyze alignment of labor with rental volume and identify opportunities for cost or service improvements. Respond to ad hoc reporting requests from regional leaders, HR, and Finance to support decision-making. Compliance & Labor Governance
– Maintain system rules to support compliance with local labor laws, internal policy, and collective bargaining agreements. Regularly audit scheduling and planning configurations to reflect current requirements. Monitor UKG product updates and best practices to continuously improve scheduling effectiveness. You should apply if you bring
Required:
3+ years of experience administering UKG WFM Pro (Scheduler and/or SWP). Deep knowledge of scheduling practices tied to transaction or customer volume, not fixed headcount. Experience supporting hourly workforce planning in high-demand, multi-location environments. Proven ability to create and manage capacity plans that align labor needs with demand while controlling labor costs. Strong Excel and data analysis skills; comfortable with workforce data, forecasts, and templates. Ability to train and support non-technical users and field leadership. Preferred:
Experience in car rental, transportation, hospitality, or similar service-focused industries. Familiarity with scheduling dynamics, capacity planning and volume-based labor models, including standards and benchmarks influenced by reservation timing, peaks, and airport operations. Experience supporting union environments and configuring labor rules to match CBA terms. Proficiency in Power BI, SQL, or VBA for workforce analysis and reporting automation. UKG certifications or formal training in Scheduler or SWP modules. Benefits you’ll receive
Paid time off 401K retirement plan with company matched contributions Medical, Dental, Vision, Life and Disability insurance Eligible for other voluntary benefits including Group Legal, Identity Theft, FSA, and additional life insurance Commuter benefit: up to $260 tax-free for public transportation or parking Employee discounts on Avis / Budget car purchases Employee Assistance Program for counseling, financial and legal resources The annual starting salary for this position is between $75,000 – $102,344. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications. The fine print:
Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. This advertisement describes the general nature and level of the position. Essential functions and responsibilities may change as business needs require. Compensation and benefits information is accurate as of the posting date. The company reserves the right to modify information at any time in accordance with applicable law. This position may be with any affiliate of Avis Budget Group.
#J-18808-Ljbffr
Avis Budget Group is seeking a UKG WFM Pro Scheduler & Strategic Workforce Planning (SWP) Administrator to support labor optimization across car rental operations. This role configures, maintains, and improves the UKG Workforce Management suite—including Scheduler and SWP modules—with a focus on aligning labor to rental demand and customer volume. The ideal candidate combines system expertise with an understanding of car rental operations, workflows, and labor dynamics to ensure workforce capacity aligns with demand while controlling labor costs. What you’ll do
System Configuration & Maintenance
– Configure and maintain UKG WFM Scheduler and SWP modules. Update configuration to reflect business changes, including new locations, job roles, seasonality, and operating hours. Work with UKG Support to troubleshoot issues and maintain system stability. Operational Scheduling & Coverage
– Build and manage schedules for frontline roles such as counter staff, vehicle service agents, lot attendants, and return agents. Align daily and weekly schedules with rental demand, adjusting for peak periods like weekends, holidays, and flight changes. Use volume-driven forecasts to ensure appropriate coverage and minimize overtime, idle time, and understaffing. Strategic Workforce Planning (SWP)
– Develop and maintain labor planning models in UKG SWP based on rental reservation trends, historical data, and expected demand by location. Partner with Finance and HR to inform headcount planning, staffing budgets, and seasonal ramp-up strategies. Forecast labor needs over weekly, monthly, and quarterly horizons to support operational readiness and long-term workforce strategies. Ensure SWP data integrates with UKG Scheduler and HRIS systems. Training & End User Support
– Deliver training to location leaders on UKG scheduling tools, labor forecasts, and self-service features. Support adoption of the UKG mobile app and manager dashboards for efficient schedule management. Serve as first line of support for user questions, troubleshooting, and process guidance. Reporting & Analytics
– Develop and distribute reports on schedule accuracy, labor utilization, overtime, shift coverage, and compliance. Analyze alignment of labor with rental volume and identify opportunities for cost or service improvements. Respond to ad hoc reporting requests from regional leaders, HR, and Finance to support decision-making. Compliance & Labor Governance
– Maintain system rules to support compliance with local labor laws, internal policy, and collective bargaining agreements. Regularly audit scheduling and planning configurations to reflect current requirements. Monitor UKG product updates and best practices to continuously improve scheduling effectiveness. You should apply if you bring
Required:
3+ years of experience administering UKG WFM Pro (Scheduler and/or SWP). Deep knowledge of scheduling practices tied to transaction or customer volume, not fixed headcount. Experience supporting hourly workforce planning in high-demand, multi-location environments. Proven ability to create and manage capacity plans that align labor needs with demand while controlling labor costs. Strong Excel and data analysis skills; comfortable with workforce data, forecasts, and templates. Ability to train and support non-technical users and field leadership. Preferred:
Experience in car rental, transportation, hospitality, or similar service-focused industries. Familiarity with scheduling dynamics, capacity planning and volume-based labor models, including standards and benchmarks influenced by reservation timing, peaks, and airport operations. Experience supporting union environments and configuring labor rules to match CBA terms. Proficiency in Power BI, SQL, or VBA for workforce analysis and reporting automation. UKG certifications or formal training in Scheduler or SWP modules. Benefits you’ll receive
Paid time off 401K retirement plan with company matched contributions Medical, Dental, Vision, Life and Disability insurance Eligible for other voluntary benefits including Group Legal, Identity Theft, FSA, and additional life insurance Commuter benefit: up to $260 tax-free for public transportation or parking Employee discounts on Avis / Budget car purchases Employee Assistance Program for counseling, financial and legal resources The annual starting salary for this position is between $75,000 – $102,344. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications. The fine print:
Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. This advertisement describes the general nature and level of the position. Essential functions and responsibilities may change as business needs require. Compensation and benefits information is accurate as of the posting date. The company reserves the right to modify information at any time in accordance with applicable law. This position may be with any affiliate of Avis Budget Group.
#J-18808-Ljbffr