Dripping Springs ISD
Technical Support Specialist
Dripping Springs ISD, Dripping Springs, Texas, United States, 78620
Overview
Job Title:
Technical Support Specialist
Wage/Hour Status:
Non-Exempt
Reports to:
Technical Support Administrator/Manager
Pay Grade:
CT - 6
Dept./School:
Technology
Date Revised:
09/30/2025
Calendar:
226 Days
Qualifications Primary Purpose / Education:
High school diploma or GED
Licenses:
Clear and valid Texas Driver’s License
Experience and Certifications:
Related degree and/or multiple relevant technical certifications, such as A+, MCSA/MCSE, Apple ASCP/ACMT preferred
Special Knowledge/Skills:
Broad knowledge of computer hardware and software applications
Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh)
Knowledge of software used to develop spreadsheets, databases, and do word processing
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills
Experience:
Five years of work experience supporting end users and installing, maintaining, and repairing computers, mobile devices, application software, networks, and peripherals. Technical experience in an educational environment preferred
Responsibilities
Technical Support: Create and deploy images and/or configurations for computers and mobile devices.
Install, upgrade and deploy equipment throughout the district as needed.
Install and configure software as needed – manually, via remote deployment, and through virtual delivery.
Assist technicians with complex issues.
Diagnose and repair equipment, including printers, mobile devices, and computers.
Assist end users with technical questions, requests, and issues as assigned.
Records and Reports: Maintain accurate records of time and materials required to perform repairs and service.
Maintain accurate records and compile documentation related to assigned programs.
Communicate with end users regarding work status.
Safety and Data Security: Operate tools and equipment according to prescribed safety procedures.
Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
Correct unsafe conditions in the work area and immediately report to a supervisor any conditions that are not correctable.
Maintain data integrity and availability for services related to assigned program(s).
Other: Serve as lead specialist for one or more district programs, including, but not limited to:
Device maintenance and repair program
Mobile device management
Patch management and software delivery
VDI and cloud application delivery
Anti-malware system and security software
A/V Systems
Printing and copying services
Maintain confidentiality.
Supervisory Responsibilities Working
Conditions:
Supervisory Responsibilities:
None.
Working Conditions
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used:
Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals
Posture:
Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion:
Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
Lifting:
Moderate lifting and carrying (up to 44 pounds)
Environment:
Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day.
Mental Demands:
Work with frequent interruptions; maintain emotional control under stress
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required
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Technical Support Specialist
Wage/Hour Status:
Non-Exempt
Reports to:
Technical Support Administrator/Manager
Pay Grade:
CT - 6
Dept./School:
Technology
Date Revised:
09/30/2025
Calendar:
226 Days
Qualifications Primary Purpose / Education:
High school diploma or GED
Licenses:
Clear and valid Texas Driver’s License
Experience and Certifications:
Related degree and/or multiple relevant technical certifications, such as A+, MCSA/MCSE, Apple ASCP/ACMT preferred
Special Knowledge/Skills:
Broad knowledge of computer hardware and software applications
Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh)
Knowledge of software used to develop spreadsheets, databases, and do word processing
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills
Experience:
Five years of work experience supporting end users and installing, maintaining, and repairing computers, mobile devices, application software, networks, and peripherals. Technical experience in an educational environment preferred
Responsibilities
Technical Support: Create and deploy images and/or configurations for computers and mobile devices.
Install, upgrade and deploy equipment throughout the district as needed.
Install and configure software as needed – manually, via remote deployment, and through virtual delivery.
Assist technicians with complex issues.
Diagnose and repair equipment, including printers, mobile devices, and computers.
Assist end users with technical questions, requests, and issues as assigned.
Records and Reports: Maintain accurate records of time and materials required to perform repairs and service.
Maintain accurate records and compile documentation related to assigned programs.
Communicate with end users regarding work status.
Safety and Data Security: Operate tools and equipment according to prescribed safety procedures.
Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
Correct unsafe conditions in the work area and immediately report to a supervisor any conditions that are not correctable.
Maintain data integrity and availability for services related to assigned program(s).
Other: Serve as lead specialist for one or more district programs, including, but not limited to:
Device maintenance and repair program
Mobile device management
Patch management and software delivery
VDI and cloud application delivery
Anti-malware system and security software
A/V Systems
Printing and copying services
Maintain confidentiality.
Supervisory Responsibilities Working
Conditions:
Supervisory Responsibilities:
None.
Working Conditions
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used:
Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals
Posture:
Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion:
Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
Lifting:
Moderate lifting and carrying (up to 44 pounds)
Environment:
Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day.
Mental Demands:
Work with frequent interruptions; maintain emotional control under stress
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required
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