Convergys
Technical I, IT Operations page is loaded## Technical I, IT Operationslocations:
PHL Manila - San Lazarotime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: October 21, 2025 (5 days left to apply)job requisition id:
R1636806Job Title:Technical I, IT OperationsJob DescriptionReceive, analyze, monitor and resolve PC, telephone and network related problems in a timely manner with less or minimum supervision from higher level technicians or supervisor.Principal Duties and Responsibilities:
Assist all end users with general computer operation and desktop application software questions and problems.
Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software.
Responsible for correcting any problem with technical equipment at a call center site.
Responsible for the operation, installation and configuration phase of desktop computer equipment.
Provide telephony support in performing installation and trouble shooting on telephone sets, voice mailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits.
Perform hardware and software upgrades to peripheral equipment.
Assist with hardware and software upgrades to Production and Administration phone switches.
Assist as lead in moderate to complex projects.
Install and maintain facility wiring infrastructure.
Identify and/or assist with resolution to customer access issues.
Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance.
Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephony circuit operation in the event of failure, plus assist in maintaining an accurate inventory of all hardware and software.
Generate network services reports plus advise management on operational status.
Instruct and assist technicians in performance of routine duties through mentoring and guidance.
Solve technical problems of moderate complexity, exercising initiative and judgement.
Resolve problems through interaction with internal and external groups as needed.
Perform preventative maintenance and safety inspections of assigned equipment
Provide on-call technical support via pager as required.
Spend between 60% - 70 % of time working trouble tickets in a timely manner.
Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
Overtime may be required with little or no notice.Location:PHL Manila - San LazaroLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**locations:
PHL Manila - San Lazarotime type:
Full timeposted on:
Posted 6 Days Agotime left to apply:
End Date: October 22, 2025 (6 days left to apply)# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr
PHL Manila - San Lazarotime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: October 21, 2025 (5 days left to apply)job requisition id:
R1636806Job Title:Technical I, IT OperationsJob DescriptionReceive, analyze, monitor and resolve PC, telephone and network related problems in a timely manner with less or minimum supervision from higher level technicians or supervisor.Principal Duties and Responsibilities:
Assist all end users with general computer operation and desktop application software questions and problems.
Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software.
Responsible for correcting any problem with technical equipment at a call center site.
Responsible for the operation, installation and configuration phase of desktop computer equipment.
Provide telephony support in performing installation and trouble shooting on telephone sets, voice mailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits.
Perform hardware and software upgrades to peripheral equipment.
Assist with hardware and software upgrades to Production and Administration phone switches.
Assist as lead in moderate to complex projects.
Install and maintain facility wiring infrastructure.
Identify and/or assist with resolution to customer access issues.
Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance.
Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephony circuit operation in the event of failure, plus assist in maintaining an accurate inventory of all hardware and software.
Generate network services reports plus advise management on operational status.
Instruct and assist technicians in performance of routine duties through mentoring and guidance.
Solve technical problems of moderate complexity, exercising initiative and judgement.
Resolve problems through interaction with internal and external groups as needed.
Perform preventative maintenance and safety inspections of assigned equipment
Provide on-call technical support via pager as required.
Spend between 60% - 70 % of time working trouble tickets in a timely manner.
Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
Overtime may be required with little or no notice.Location:PHL Manila - San LazaroLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**locations:
PHL Manila - San Lazarotime type:
Full timeposted on:
Posted 6 Days Agotime left to apply:
End Date: October 22, 2025 (6 days left to apply)# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr