ServiceTitan
Technical Support Specialist - Front Office
ServiceTitan, Myrtle Point, Oregon, United States, 97458
Employer Industry: Software Solutions for Home Services
Why consider this job opportunity:
Salary up to $25.96 per hour
Annual bonus and equity included in the total compensation package
Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
Flexible time off and ample learning and development opportunities
Support for life stages, including parental leave and fertility services
Recognition programs to reward great work, including peer-nominated awards
What to Expect (Job Responsibilities):
Serve as the first point of contact to assist customers with all aspects of the employer's software via phone, chat, email, and screen-sharing sessions
Become a product expert and develop creative solutions to meet customer needs
Prevent escalations and de-escalate situations by utilizing support tools and resources
Provide comprehensive technical solutions to resolve customer issues efficiently
Maintain a customer-centric mindset while prioritizing and multi-tasking under pressure
What is Required (Qualifications):
Bachelor’s degree preferred or equivalent experience in technical support
Strong critical thinking skills and troubleshooting abilities
Excellent interpersonal skills, with the ability to interact well with diverse personality types
Ability to thrive in a fast-paced, feedback-oriented environment
Strong written and verbal communication skills
How to Stand Out (Preferred Qualifications):
Knowledge of the home/commercial service industry
Proficiency in G-Sheet and Excel
Creative problem-solving skills and ability to think outside the box
#SoftwareSolutions #CustomerSupport #CareerGrowth #FlexibleWork #HealthBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $25.96 per hour
Annual bonus and equity included in the total compensation package
Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
Flexible time off and ample learning and development opportunities
Support for life stages, including parental leave and fertility services
Recognition programs to reward great work, including peer-nominated awards
What to Expect (Job Responsibilities):
Serve as the first point of contact to assist customers with all aspects of the employer's software via phone, chat, email, and screen-sharing sessions
Become a product expert and develop creative solutions to meet customer needs
Prevent escalations and de-escalate situations by utilizing support tools and resources
Provide comprehensive technical solutions to resolve customer issues efficiently
Maintain a customer-centric mindset while prioritizing and multi-tasking under pressure
What is Required (Qualifications):
Bachelor’s degree preferred or equivalent experience in technical support
Strong critical thinking skills and troubleshooting abilities
Excellent interpersonal skills, with the ability to interact well with diverse personality types
Ability to thrive in a fast-paced, feedback-oriented environment
Strong written and verbal communication skills
How to Stand Out (Preferred Qualifications):
Knowledge of the home/commercial service industry
Proficiency in G-Sheet and Excel
Creative problem-solving skills and ability to think outside the box
#SoftwareSolutions #CustomerSupport #CareerGrowth #FlexibleWork #HealthBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr