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Systems Technician II

Jobs via Dice, Las Vegas, Nevada, us, 89105

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Job Title Systems Technician II / Desktop Technician

Duration Full‑time

Location Las Vegas, NV 89106

Duties, Scope of Work, and/or Milestones

Image and deploy desktops and laptops using Clark County departmental images – average 50 workstations and 60 laptops per day.

Troubleshoot and resolve ServiceNow incidents for desktop/hardware and software issues within the agreed SLA.

Minimum Qualifications

Two years of formal experience working with desktops, laptops, and tablets.

Work and get directions from a team of 25 highly skilled Systems Technicians supporting Clark County desktop needs.

Installing and configuring County standard hardware and software (Dell OptiPlex, Latitude, and Precision workstations and laptops).

Two years of experience using Tanium or enterprise‑level imaging solution(s).

Two years of experience installing and troubleshooting Microsoft Windows 11.

Two years of experience installing and troubleshooting Microsoft Office Suites 2024 and O365.

Basic Microsoft administration for desktops and laptops; intermediate level network infrastructure.

Troubleshooting techniques.

Documentation of technical procedures, asset tracking and inventory management, customer service skills.

Ability to lift 30 lbs.

Preferred/Special Skills

Two years formal experience with triaging computer issues and imaging workstations and laptops.

Strong analytical problem‑solving abilities with a proactive, resourceful, and innovative approach.

Understanding of standard procedures and laws related to software licensing agreements; methods and practices of IT hardware and software management.

Inventory control record‑keeping practices and principles.

Clearing and concise correspondence and other written materials.

Professional organization, documentation, communication, and interpersonal skills.

Proven multi‑tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines.

Estimated Duration of Job

Duration: 12 months, November 2025 through November 2026.

Approximate start date: Anticipated November 24, 2025; may start prior to background check completion with limited access, however full access and continued employment based on passing a stringent criminal background check.

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