Helen of Troy
Overview
Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. We build innovative products that elevate people’s lives every day. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to a culture of inclusion. We’re seeking a Quality Manager who will own and evolve our global quality assurance and compliance function. In this role, you’ll ensure all products from formulas to finished goods meet the highest standards across the U.S., EU, UK, and beyond. Position:
Quality Manager Work Location:
Los Angeles (100% Remote) – Candidate must be based in LA. What you will be doing
You’ll work cross-functionally with Product Development, Operations, Regulatory, and external partners to implement best-in-class processes, resolve quality issues, and support product innovation. This role is key to maintaining the trust of our customers and retail partners. Key responsibilities
Oversee quality of all components and finished goods Manage 3rd party inspections Oversee and manage MoCRA registrations Manage creation and updates of Spec Docs Regulatory compliance for existing and new products working with our regulatory agency partner Review COAs for all formula productions Revamp quality processes and implement best practices with EU/UK registration Create and maintain product specification documents for all finished goods and kits Custody, accessibility, and accuracy of quality documents Maintain component specification documents and ensure records are updated and accurate Work with overseas quality consultants to review and approve quality reports for international production Perform root cause analysis to resolve issues or customer inquiries Audit production processes after issues are detected and execute corrective action requests Work with manufacturing partners to ensure shipments meet specifications and retailer requirements Receive and review retains of all productions for approval prior to shipping Manage approvals or rejections of incoming components and finished goods Collaborate with Product Development to ensure products received are to standard Be highly responsive to internal requests Provide ongoing support to all levels of team members to facilitate projects Establish and manage quality control processes and tasks Execute non-compliance reports (NCRs) Skills and qualifications
Strategic thinker with strong operational judgment and problem-solving skills Strong consultative, communication, and interpersonal abilities Experience navigating complex employee relations issues Ability to influence at all levels and build trust quickly Proficiency in HR technologies and systems, including payroll and compliance tools Minimum qualifications
5+ years of experience in quality assurance or regulatory compliance, ideally in beauty, cosmetics, or CPG Strong knowledge of MoCRA and EU/UK regulatory requirements Experience with third-party labs, manufacturers, and overseas suppliers Detail-oriented, highly organized, and adept at managing documentation and specs Proactive problem-solver with excellent communication and collaboration skills Ability to thrive in a fast-paced, high-growth environment Authorized to work in the United States on a full-time basis Preferred qualifications
Experience with cosmetic product formulation or development GMP knowledge and familiarity with ISO standards Experience managing audits or supplier quality programs In California, the standard base pay range for this role is $106,372.98 - $132,966.23. This range is specific to California and may not apply to other locations. Actual salaries will vary based on location, experience, skill level, and performance. The range listed is one component of the total compensation package. Benefits:
Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, 401(k), and Paid Time Off (PTO) Why Helen of Troy
Helen of Troy welcomes people as diverse as our brands. Share your ideas and contribute to a culture that values different perspectives. For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn and Glassdoor. Equal Opportunity Employer
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We will provide reasonable accommodations to participants in the job application process. If you would like to request an accommodation, please contact Human Resources. Founded in 1968, Helen of Troy is a global consumer products company with brands across North America, South America, Europe, and Asia.
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Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. We build innovative products that elevate people’s lives every day. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to a culture of inclusion. We’re seeking a Quality Manager who will own and evolve our global quality assurance and compliance function. In this role, you’ll ensure all products from formulas to finished goods meet the highest standards across the U.S., EU, UK, and beyond. Position:
Quality Manager Work Location:
Los Angeles (100% Remote) – Candidate must be based in LA. What you will be doing
You’ll work cross-functionally with Product Development, Operations, Regulatory, and external partners to implement best-in-class processes, resolve quality issues, and support product innovation. This role is key to maintaining the trust of our customers and retail partners. Key responsibilities
Oversee quality of all components and finished goods Manage 3rd party inspections Oversee and manage MoCRA registrations Manage creation and updates of Spec Docs Regulatory compliance for existing and new products working with our regulatory agency partner Review COAs for all formula productions Revamp quality processes and implement best practices with EU/UK registration Create and maintain product specification documents for all finished goods and kits Custody, accessibility, and accuracy of quality documents Maintain component specification documents and ensure records are updated and accurate Work with overseas quality consultants to review and approve quality reports for international production Perform root cause analysis to resolve issues or customer inquiries Audit production processes after issues are detected and execute corrective action requests Work with manufacturing partners to ensure shipments meet specifications and retailer requirements Receive and review retains of all productions for approval prior to shipping Manage approvals or rejections of incoming components and finished goods Collaborate with Product Development to ensure products received are to standard Be highly responsive to internal requests Provide ongoing support to all levels of team members to facilitate projects Establish and manage quality control processes and tasks Execute non-compliance reports (NCRs) Skills and qualifications
Strategic thinker with strong operational judgment and problem-solving skills Strong consultative, communication, and interpersonal abilities Experience navigating complex employee relations issues Ability to influence at all levels and build trust quickly Proficiency in HR technologies and systems, including payroll and compliance tools Minimum qualifications
5+ years of experience in quality assurance or regulatory compliance, ideally in beauty, cosmetics, or CPG Strong knowledge of MoCRA and EU/UK regulatory requirements Experience with third-party labs, manufacturers, and overseas suppliers Detail-oriented, highly organized, and adept at managing documentation and specs Proactive problem-solver with excellent communication and collaboration skills Ability to thrive in a fast-paced, high-growth environment Authorized to work in the United States on a full-time basis Preferred qualifications
Experience with cosmetic product formulation or development GMP knowledge and familiarity with ISO standards Experience managing audits or supplier quality programs In California, the standard base pay range for this role is $106,372.98 - $132,966.23. This range is specific to California and may not apply to other locations. Actual salaries will vary based on location, experience, skill level, and performance. The range listed is one component of the total compensation package. Benefits:
Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, 401(k), and Paid Time Off (PTO) Why Helen of Troy
Helen of Troy welcomes people as diverse as our brands. Share your ideas and contribute to a culture that values different perspectives. For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn and Glassdoor. Equal Opportunity Employer
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We will provide reasonable accommodations to participants in the job application process. If you would like to request an accommodation, please contact Human Resources. Founded in 1968, Helen of Troy is a global consumer products company with brands across North America, South America, Europe, and Asia.
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