Vipauto
207 Waterman Dr, South Portland, ME 04106, USA
Overview
The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. Essential Duties & Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below Help the Service Manager develop a superior team
Ensure all associates have taken and passed all their required LMS training Have all associates complete any and all relevant vendor training Make sure all associates are T.I.A basic automotive service certified Sign up associates and provide study material for any applicable ASE certifications
Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings Monitor e-mail throughout the day for customer appointments and communication Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order Attend off site meetings and training sessions as needed. Typically, several times per year Facility and Equipment Maintenance
Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business Any facility or equipment issues should be entered into the facility or equipment database
Procedural Compliance
Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities (Performs other functions as required.)
Communicates with other levels of management as needed to ensure compliance with service standards and company policies Serves as policy administrator in assigned location when Service Manager is not on site
Performance Measurement
The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. Standard Management Work Week
Schedule: The standard expectation is 5-day work and 40 hours per week. Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team Required Qualifications
Knowledge, Skills, and Abilities
Strong people management and leadership skills, motivational, supportive, assertive, and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry
Minimum Educational and/or Experience Level
Two years related experience in automotive service management Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience
Proven results Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence ASE Certification P2 – Parts Specialist recommended ASE Certification G1 – Maintenance and light repair recommended State Inspection License Required (where applicable)
Essential Job Functions
Essential job functions are listed below; other duties may be assigned. The work environment is indoors in a service department (generally 800 to 2500 sq. ft.), opening to outdoors via overhead doors. The associate is exposed to varying weather, climate, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels up to 110 decibels depending on service performed. Protective eyewear must be worn in the service area at all times. Physical Demands
The physical demands described here are representative of those required to perform the essential functions. Reasonable accommodations may be made. The description includes: Essential Physical Activity Requirements
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
Reaching Standing Pushing / Pulling Walking Climbing Kneeling Essential Weightlifting/Force Exertion Requirements
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
More than 21lbs. / Up to 20lbs. Vision: Close, Distance, Color, Peripheral, Depth Perception, and Focus 207 Waterman Dr, South Portland, ME 04106, USA
#J-18808-Ljbffr
The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. Essential Duties & Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below Help the Service Manager develop a superior team
Ensure all associates have taken and passed all their required LMS training Have all associates complete any and all relevant vendor training Make sure all associates are T.I.A basic automotive service certified Sign up associates and provide study material for any applicable ASE certifications
Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings Monitor e-mail throughout the day for customer appointments and communication Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order Attend off site meetings and training sessions as needed. Typically, several times per year Facility and Equipment Maintenance
Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business Any facility or equipment issues should be entered into the facility or equipment database
Procedural Compliance
Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities (Performs other functions as required.)
Communicates with other levels of management as needed to ensure compliance with service standards and company policies Serves as policy administrator in assigned location when Service Manager is not on site
Performance Measurement
The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. Standard Management Work Week
Schedule: The standard expectation is 5-day work and 40 hours per week. Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team Required Qualifications
Knowledge, Skills, and Abilities
Strong people management and leadership skills, motivational, supportive, assertive, and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry
Minimum Educational and/or Experience Level
Two years related experience in automotive service management Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience
Proven results Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence ASE Certification P2 – Parts Specialist recommended ASE Certification G1 – Maintenance and light repair recommended State Inspection License Required (where applicable)
Essential Job Functions
Essential job functions are listed below; other duties may be assigned. The work environment is indoors in a service department (generally 800 to 2500 sq. ft.), opening to outdoors via overhead doors. The associate is exposed to varying weather, climate, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels up to 110 decibels depending on service performed. Protective eyewear must be worn in the service area at all times. Physical Demands
The physical demands described here are representative of those required to perform the essential functions. Reasonable accommodations may be made. The description includes: Essential Physical Activity Requirements
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
Reaching Standing Pushing / Pulling Walking Climbing Kneeling Essential Weightlifting/Force Exertion Requirements
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
More than 21lbs. / Up to 20lbs. Vision: Close, Distance, Color, Peripheral, Depth Perception, and Focus 207 Waterman Dr, South Portland, ME 04106, USA
#J-18808-Ljbffr