Inktel Direct Corporation
Pandora Jewelry Support Specialist - Independent Contractor
Inktel Direct Corporation, Orlando, Florida, us, 32885
Overview
Pandora Jewelry Support Specialist - Independent Contractor (Work-From-Home) Job Category: Operations • Requisition Number: PANDO002182 • Location: Orlando, FL (Inktel Orlando, 6149 Chancellor Dr, Orlando, FL 32809, USA) Responsibilities
Communicate with customers in a proactive and professional manner across multiple communication channels. Respond to questions, provide information, and promote products while meeting or exceeding customer expectations. De-escalate customers who are upset with their experience and explore options to satisfy their needs. Identify root causes of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best-in-class service. The Ideal Independent Contractor
Friendly and optimistic. Passionate about jewelry and fashion. Strong desire to serve others and take ownership to resolve issues. Able to quickly navigate through multiple systems simultaneously. Excellent problem-solving skills with a “can do” attitude. Able to communicate effectively with customers, management, and peers. Customer service experience in retail, hospitality, or call center environment (minimum 1 year). Must be available to work one weekend day and holidays. Bilingual in Spanish or French is a plus. Must be flexible to work 8:00 AM - 10:30 PM Eastern, Monday through Friday; 9:00 AM - 7:30 PM Eastern, Saturday/Sunday. Technology and Equipment Requirements
Hardware CPU Speed: Dual Core 1.2 GHz or better; Intel Core i3 or AMD Ryzen 3 or better. Hard Drive: 40 GB or more of available space; 100 GB or more of total space. Memory: 4 GB of RAM minimum; 8 GB RAM or better preferred. Operating System: Windows 10 or 11 Home or Pro (No Macs or Chromebooks). USB ports: Two (2) USB 2.0 or greater ports. Minimum Monitor and Accessories Monitor resolution: 1280 x 1024 (SXGA) or 1920 x 1080 (Full HD). USB Headset with Microphone: JPL TT3 Evo Binaural Headset (Headband + Boom) with case and USB 2.0 lead with volume and mute function. Camera: Integrated or USB Camera. Note: Dual monitors may be required on some client programs. Minimum Software Google Chrome: Latest version for Windows. Internet Connectivity Standard connection; hard-wired preferred. Minimum 45 Mbps download / 10 Mbps upload. Internet connection must not be shared with more than 3 devices in the same location. Maximum latency threshold: 120 ms. Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or discriminate against employees or applicants for discussing pay. See 41 CFR 60-1.35(c). Please review the Know Your Rights notice from the Department of Labor.
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Pandora Jewelry Support Specialist - Independent Contractor (Work-From-Home) Job Category: Operations • Requisition Number: PANDO002182 • Location: Orlando, FL (Inktel Orlando, 6149 Chancellor Dr, Orlando, FL 32809, USA) Responsibilities
Communicate with customers in a proactive and professional manner across multiple communication channels. Respond to questions, provide information, and promote products while meeting or exceeding customer expectations. De-escalate customers who are upset with their experience and explore options to satisfy their needs. Identify root causes of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best-in-class service. The Ideal Independent Contractor
Friendly and optimistic. Passionate about jewelry and fashion. Strong desire to serve others and take ownership to resolve issues. Able to quickly navigate through multiple systems simultaneously. Excellent problem-solving skills with a “can do” attitude. Able to communicate effectively with customers, management, and peers. Customer service experience in retail, hospitality, or call center environment (minimum 1 year). Must be available to work one weekend day and holidays. Bilingual in Spanish or French is a plus. Must be flexible to work 8:00 AM - 10:30 PM Eastern, Monday through Friday; 9:00 AM - 7:30 PM Eastern, Saturday/Sunday. Technology and Equipment Requirements
Hardware CPU Speed: Dual Core 1.2 GHz or better; Intel Core i3 or AMD Ryzen 3 or better. Hard Drive: 40 GB or more of available space; 100 GB or more of total space. Memory: 4 GB of RAM minimum; 8 GB RAM or better preferred. Operating System: Windows 10 or 11 Home or Pro (No Macs or Chromebooks). USB ports: Two (2) USB 2.0 or greater ports. Minimum Monitor and Accessories Monitor resolution: 1280 x 1024 (SXGA) or 1920 x 1080 (Full HD). USB Headset with Microphone: JPL TT3 Evo Binaural Headset (Headband + Boom) with case and USB 2.0 lead with volume and mute function. Camera: Integrated or USB Camera. Note: Dual monitors may be required on some client programs. Minimum Software Google Chrome: Latest version for Windows. Internet Connectivity Standard connection; hard-wired preferred. Minimum 45 Mbps download / 10 Mbps upload. Internet connection must not be shared with more than 3 devices in the same location. Maximum latency threshold: 120 ms. Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or discriminate against employees or applicants for discussing pay. See 41 CFR 60-1.35(c). Please review the Know Your Rights notice from the Department of Labor.
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