Senior Manager, Skincare Education

SENIOR MANAGER, SKINCARE EDUCATION At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About The Job CHANEL is looking for an experienced Sr Manager of Skincare Education to join our Corporate Education team in New York City. You will play a leading role in furthering our Skincare category through the creation and implementation of local programs as well as executing global programs and initiatives. Through the development of programs, curriculum, and tools, the Sr Manager is responsible for all initiatives which support driving CHANEL’s skincare business, as well as elevating the knowledge, skills, and expertise of our National Skincare Experts, Education Executives, Account Executives, and Beauty Advisors (BAs). What Impact You Can Create At CHANEL Focus on execution of Skincare education initiatives and strategies, ensuring that they align with and support business priorities Lead the development of the National Skincare Experts: recruit, train, motivate, and inspire while establishing consistent protocols that align with the Global skincare vision and enhance in-store client experiences Collaborate with Field Sales Leadership, Account Development, and Marketing teams each season on skincare event calendarization and initiatives to drive business Consult with the Sr. Group Director of Services & Experiences on the education and development required to support implementing and delivering CHANEL services at point of sale Be a partner to the Skincare Marketing team, e.g., translate marketing stories into effective selling & service approaches for BAs, support launch and event animations through content development Execute the Skincare Experts program to assert CHANEL’s skincare authority while delivering best-in-class experiences for our clients Create and/or maintain Education materials (concept to execution) including product knowledge, brand history, and services execution appropriate for BAs at all levels Work with the Sr. Group Director of Beauty Education and Sr Manager, Omni-Learning to lead train-the-trainer workshops for Education Executives and other Field Team members as needed Understand business quantitative and qualitative targets ensuring that education strategies align and help drive the achievement of Key Performance Indicators Engage with key retail partners to determine their unique learning needs and collaborate with Corporate Education team to design and deliver appropriate solutions Forecast product needs to support Education programs, e.g., seasonal seminars, onboarding programs, etc. Ensure that all education content adheres to legal guidelines by sharing with regulatory and legal teams You are energized by People leadership, coaching and developing others Working in a highly collaborative environment Process efficiency and problem solving Building long-lasting relationships and inspiring others Staying up to date on industry trends Elevating the client experience (internal and external) with beautiful and inspiring visuals Navigating complexity and supporting consistent transformation and change What You Will Bring To The Team Knowledge, expertise, and passion for the skincare categories and be willing to share with others Ability to thrive in and encourage a team environment Excellent communication, presentation, and facilitation skills Foreign language skills (preferred but not required) Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives Curiosity and the desire to learn and grow professionally within the world of CHANEL Proficiency in Microsoft 365, especially PowerPoint An understanding of adult learning principles Position Logistics: Bachelor’s Degree preferred Prior Learning & Development experience required (5+ years) Esthetics experience (3+ years) Minimum 5+ years of retail/field sales or other relevant experience Experience in instructional design targeted in beauty skill building strongly preferred Facilitation and teaching skills; able to create and deliver teaching concepts that translate to the adult learner and the expected behaviors and results Proven ability to recruit, develop, and coach others Ability to lift at least 40 pounds Must be able to work from NY Corporate offices three days per week Travel is required by car and plane at times – annual travel is 15-25% What skills you will learn: Deep knowledge and expertise on CHANEL’s history, heritage, fragrance & beauty vision and products Exposure to multiple business functions and categories How to best lead a team towards high impact transformation Opportunities for visibility to senior leadership Direct leader committed to individual development Compensation: The anticipated base salary range for this position is $87,500 through $130,000. Base salary is one component of the total compensation for this position. Other components will include additional compensation, benefits, and perks. Benefits And Perks Flexibility (flexible time and hybrid work options) Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) Generous paid time off policies to include vacation, holiday, sick and volunteer days 401K, pension, and other incentives Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking Additional Information: Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. Diversity and Inclusion At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

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