Adorama
Overview
Customer Service Systems & Training Manager Join to apply for the
Customer Service Systems & Training Manager
role at
Adorama . This role leads the management of our Microsoft Dynamics platform, other key CS systems, and our internal training and learning center. It is ideal for someone who combines strong technical aptitude with a deep understanding of operational workflows and who thrives on improving systems, tools, and team capabilities. Responsibilities
Serve as the primary administrator and owner of Microsoft Dynamics and other Customer Service-related systems. Collaborate with IT and operations teams to identify and implement system enhancements and integrations. Monitor system performance, manage user access, and ensure data accuracy and efficiency in workflows. Own the CS training and learning center, including onboarding programs, ongoing education, and documentation updates. Develop and deliver training materials (live, video, written) for new systems, processes, and tools. Identify gaps in team knowledge or system usage and proactively recommend solutions. Analyze support workflows and recommend automation or process improvements. Stay up-to-date on best practices in customer service technology and training. Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities. What Will Help You Thrive
Proven experience managing or administering CRM systems (preferably Microsoft Dynamics). Experience in a customer service, technical support, or training environment. Strong understanding of customer service operations and workflows. Excellent communication skills, both verbal and written. Ability to translate business needs into system and training solutions. Highly organized, detail-oriented, and resourceful. Creative thinker with the ability to solve problems innovatively and independently. Preferred Qualifications
Experience in developing and managing internal learning or knowledge centers. Familiarity with help desk systems, knowledge bases, or ticketing platforms. Basic knowledge of system integrations or process automation tools. This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40-hour work week is expected. Pay Range
$95,000 — $120,000 USD Job Details
Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industry: Consumer Services
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Customer Service Systems & Training Manager Join to apply for the
Customer Service Systems & Training Manager
role at
Adorama . This role leads the management of our Microsoft Dynamics platform, other key CS systems, and our internal training and learning center. It is ideal for someone who combines strong technical aptitude with a deep understanding of operational workflows and who thrives on improving systems, tools, and team capabilities. Responsibilities
Serve as the primary administrator and owner of Microsoft Dynamics and other Customer Service-related systems. Collaborate with IT and operations teams to identify and implement system enhancements and integrations. Monitor system performance, manage user access, and ensure data accuracy and efficiency in workflows. Own the CS training and learning center, including onboarding programs, ongoing education, and documentation updates. Develop and deliver training materials (live, video, written) for new systems, processes, and tools. Identify gaps in team knowledge or system usage and proactively recommend solutions. Analyze support workflows and recommend automation or process improvements. Stay up-to-date on best practices in customer service technology and training. Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities. What Will Help You Thrive
Proven experience managing or administering CRM systems (preferably Microsoft Dynamics). Experience in a customer service, technical support, or training environment. Strong understanding of customer service operations and workflows. Excellent communication skills, both verbal and written. Ability to translate business needs into system and training solutions. Highly organized, detail-oriented, and resourceful. Creative thinker with the ability to solve problems innovatively and independently. Preferred Qualifications
Experience in developing and managing internal learning or knowledge centers. Familiarity with help desk systems, knowledge bases, or ticketing platforms. Basic knowledge of system integrations or process automation tools. This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40-hour work week is expected. Pay Range
$95,000 — $120,000 USD Job Details
Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industry: Consumer Services
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