GameStop
Overview
Full Time Assistant Store Manager (Store 6063) At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/return transactions using the Point‑of‑Sale (POS) system accurately, including handling changes, providing receipts, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations, trade-in program, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in all job responsibilities, policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations. Provide recognition and feedback to associates; input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; associates should know all aspects of their jobs, policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing to maintain optimum guest service; approve payroll and time edits; ensure associates are paid for time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; conduct security checks at closing as appropriate; communicate concerns to the Store Manager. Support the team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, restock merchandise, and move products from stock to sales floor; ensure products are represented, organized, and alphabetized. Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies, record discrepancies, and conduct inventories; communicate findings to management. Process defectives/recalls and stock pulls promptly with proper labeling and packing. Maintain awareness of safety; report injuries promptly according to guidelines. Help maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager's absence. Adhere to all company policies, including the Associate Handbook and Code of Standards, Ethics & Conduct. Follow opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred.
Key Skills and Abilities
Outgoing, welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Strong verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work independently and in a team; meet performance expectations. Operate POS system; basic math and organizational skills. Complete required paperwork accurately; follow instructions and financial policies. Flexible schedule, including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Remain composed under pressure; problem-solving abilities. Reliable and trustworthy with good judgment. Able to work alone and stand/move for extended periods; lift up to 30 lbs; perform physical tasks as needed.
Compensation
$10.75 - $14.75
Additional Information
This position accepts applications on an ongoing basis. Certain state-specific exceptions may apply. GameStop is an equal opportunity employer and provides reasonable accommodations as required by law. All job descriptions are subject to change based on business needs.
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Full Time Assistant Store Manager (Store 6063) At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/return transactions using the Point‑of‑Sale (POS) system accurately, including handling changes, providing receipts, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations, trade-in program, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in all job responsibilities, policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations. Provide recognition and feedback to associates; input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; associates should know all aspects of their jobs, policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing to maintain optimum guest service; approve payroll and time edits; ensure associates are paid for time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; conduct security checks at closing as appropriate; communicate concerns to the Store Manager. Support the team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, restock merchandise, and move products from stock to sales floor; ensure products are represented, organized, and alphabetized. Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies, record discrepancies, and conduct inventories; communicate findings to management. Process defectives/recalls and stock pulls promptly with proper labeling and packing. Maintain awareness of safety; report injuries promptly according to guidelines. Help maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager's absence. Adhere to all company policies, including the Associate Handbook and Code of Standards, Ethics & Conduct. Follow opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred.
Key Skills and Abilities
Outgoing, welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Strong verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work independently and in a team; meet performance expectations. Operate POS system; basic math and organizational skills. Complete required paperwork accurately; follow instructions and financial policies. Flexible schedule, including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Remain composed under pressure; problem-solving abilities. Reliable and trustworthy with good judgment. Able to work alone and stand/move for extended periods; lift up to 30 lbs; perform physical tasks as needed.
Compensation
$10.75 - $14.75
Additional Information
This position accepts applications on an ongoing basis. Certain state-specific exceptions may apply. GameStop is an equal opportunity employer and provides reasonable accommodations as required by law. All job descriptions are subject to change based on business needs.
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