GameStop
Full Time Assistant Store Manager (Store 2813)
GameStop, Wichita, Kansas, United States, 67232
Overview
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point‑of‑Sale (POS) system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate.
Promote GameStop’s guest benefits, including the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely recognition and feedback to store associates concerning performance; regularly input written feedback for each store associate into the Workday/HR service management system in partnership with the Store Manager.
Ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities.
Schedule store associates following guidelines, supervise staffing levels for optimum guest service, and ensure best‑in‑class guest service is consistently provided.
Approve payroll, enter paid time off, make time edits, and verify pay for all time worked.
Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; communicate any concerns to the Store Manager.
Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.
Count, balance, and reconcile daily transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately.
Verify shipments for discrepancies and conduct merchandise counts/inventories; communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; report injuries per company guidelines.
Assist in maintaining store records/files; help ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Adhere to opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work independently and as part of a team in a fast-paced environment.
Meet performance expectations, including attendance, appearance, safety, and respectful workplace.
Operate Point‑of‑Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly and follow written or verbal instructions.
Flexible schedule, including extended hours/days, nights, weekends, and some holidays; minimum 3 days/week availability.
Ability to work solo for extended periods; stand/walk for long periods; lift up to 30 lbs.
Understanding of safety, loss prevention, and basic security awareness.
Benefits and Compensation Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. May be eligible for a bonus and/or other incentives.
Compensation: $10.75 - $14.75
Additional Information Location: Wichita, Kansas Metropolitan Area
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply.
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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point‑of‑Sale (POS) system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate.
Promote GameStop’s guest benefits, including the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely recognition and feedback to store associates concerning performance; regularly input written feedback for each store associate into the Workday/HR service management system in partnership with the Store Manager.
Ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities.
Schedule store associates following guidelines, supervise staffing levels for optimum guest service, and ensure best‑in‑class guest service is consistently provided.
Approve payroll, enter paid time off, make time edits, and verify pay for all time worked.
Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; communicate any concerns to the Store Manager.
Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.
Count, balance, and reconcile daily transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately.
Verify shipments for discrepancies and conduct merchandise counts/inventories; communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; report injuries per company guidelines.
Assist in maintaining store records/files; help ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Adhere to opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work independently and as part of a team in a fast-paced environment.
Meet performance expectations, including attendance, appearance, safety, and respectful workplace.
Operate Point‑of‑Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly and follow written or verbal instructions.
Flexible schedule, including extended hours/days, nights, weekends, and some holidays; minimum 3 days/week availability.
Ability to work solo for extended periods; stand/walk for long periods; lift up to 30 lbs.
Understanding of safety, loss prevention, and basic security awareness.
Benefits and Compensation Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. May be eligible for a bonus and/or other incentives.
Compensation: $10.75 - $14.75
Additional Information Location: Wichita, Kansas Metropolitan Area
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply.
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