Live Nation Entertainment
LN Venues, Restaurant Manager - HOB Orlando
Live Nation Entertainment, Lake Buena Vista, Florida, United States
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LN Venues, Restaurant Manager - HOB Orlando
role at
Live Nation Entertainment WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Job Summary
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. WHAT THIS ROLE WILL DO
Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight) Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations Assist and support restaurant staff in any of their job functions as needed Conduct daily pre-shift in an upbeat and motivational manner Conduct informative and motivational pre-shifts Direct interaction with trainers/Blues Buster and trainees Conduct 100% table visits Ensure that service is up to HOB standards Assist in perceiving and troubleshooting potential problems Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift Responsible for bank and adherence to HOB cash handling policy Assist in filling “change” requests from bartenders and servers Maintain HOB safety and sanitation standards Assist other employees and departments as needed Perform daily liquor pulls for bar staff Log nightly sales and operational issues in Manager Log Book, either manually or online Monitor the labor cost of the shift, paying close attention to overtime Accurate accounting close-out of special events Checking accuracy of labor system at the end of the shift Maintain reservations Oversee parties/special events in the rooms Provide guidance in executing outstanding guest service while following the House of Blues implemented Steps of Service Conducts performance counseling and ensures discipline procedures follow all HOB guidelines Recruitment and Training of hourly staff members Develop strategies to generate/enhance revenue Required
Responsible Alcohol Awareness Training Certification or Equivalent Ability to work late hours 3 years supervisory experience in high volume restaurant/music hall environment Working knowledge of restaurant operations Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office: Word, Excel, Access and PowerPoint) Skill in leadership, guest relations, decision making and staff schedule maintenance Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact High School diploma Preferred
Point of Sales knowledge, preferably MICROS Some college or college degree Physical Demands/Working Environment
Working environment is fast-paced, loud and stressful Position requires extended periods of prolonged standing and working on your feet Benefits & Perks
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH ,
YOURSELF ,
WEALTH ,
FAMILY ,
CAREER , and
OTHERS . EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.
#J-18808-Ljbffr
LN Venues, Restaurant Manager - HOB Orlando
role at
Live Nation Entertainment WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Job Summary
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. WHAT THIS ROLE WILL DO
Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight) Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations Assist and support restaurant staff in any of their job functions as needed Conduct daily pre-shift in an upbeat and motivational manner Conduct informative and motivational pre-shifts Direct interaction with trainers/Blues Buster and trainees Conduct 100% table visits Ensure that service is up to HOB standards Assist in perceiving and troubleshooting potential problems Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift Responsible for bank and adherence to HOB cash handling policy Assist in filling “change” requests from bartenders and servers Maintain HOB safety and sanitation standards Assist other employees and departments as needed Perform daily liquor pulls for bar staff Log nightly sales and operational issues in Manager Log Book, either manually or online Monitor the labor cost of the shift, paying close attention to overtime Accurate accounting close-out of special events Checking accuracy of labor system at the end of the shift Maintain reservations Oversee parties/special events in the rooms Provide guidance in executing outstanding guest service while following the House of Blues implemented Steps of Service Conducts performance counseling and ensures discipline procedures follow all HOB guidelines Recruitment and Training of hourly staff members Develop strategies to generate/enhance revenue Required
Responsible Alcohol Awareness Training Certification or Equivalent Ability to work late hours 3 years supervisory experience in high volume restaurant/music hall environment Working knowledge of restaurant operations Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office: Word, Excel, Access and PowerPoint) Skill in leadership, guest relations, decision making and staff schedule maintenance Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact High School diploma Preferred
Point of Sales knowledge, preferably MICROS Some college or college degree Physical Demands/Working Environment
Working environment is fast-paced, loud and stressful Position requires extended periods of prolonged standing and working on your feet Benefits & Perks
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH ,
YOURSELF ,
WEALTH ,
FAMILY ,
CAREER , and
OTHERS . EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.
#J-18808-Ljbffr